Support Assistant

3 weeks ago

Croydon, United Kingdom Evolve Housing + Support Full time

**Closing date**7th April 2024**:
Are you looking for a new care and support opportunity? If you are passionate about making a real difference through supporting vulnerable people, we would love to hear from you

We have a support assistant role in our supported housing service in Croydon.

The roles build on customer care, health and safety, flexibility, adaptability and other skills to assist homeless individuals who are unable to live independently, by offering them the practical and emotional support they need to regain their independence.?

We have a vacancy in our Palmer House service - an 60-bed service for single homeless people aged 18-30. Conveniently located, we are a 5-minute walk from East Croydon Station, offering excellent transport links across London and beyond. Parking is available on site for colleagues.

Our customers come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking.

The support for each customer is person-centred, requires creative energy and is hugely rewarding for colleagues as well as life changing for our customers. This means embracing a dynamic work environment where each day presents unique challenges, offering valuable opportunities for personal and professional growth.

You will join a lively, supportive, and friendly team to work together to provide an excellent service for our young people.

You will be required to support a caseload of at least 8 customers to:

- Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights, and responsibilities to enable them to move onto to independent living
- Plan and set targets to achieve and take appropriate action to meet their goals and aspirations
- Take part in activities and provide them with opportunities that generate aspiration and confidence
- Actively promoting customer involvement and co-production.
- Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
- Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
- Support our customers to identify positive move on options and live more independent lives.
- Ensure our customers can thrive and achieve their potential.
- Liaise with external partners, including accessing appropriate statutory and voluntary services.
- Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
- Support and lead colleagues, using your existing knowledge and experience when appropriate.
- Encourage and support customers to raise complaints, comments and suggestions.

A key part of the role is enabling customers to gain necessary support from other agencies so you will need to be able to network/build relationships with those in other organisations and support customers through their processes to access the support they need such as accessing benefits, housing and education.

You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license.

You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends.

**In return, we can offer you**:?
- Over 6 weeks holiday per annum (rising with service)?
- Ability to buy or sell additional one week holiday per annum?
- Employee paid DBS checks?
- Occupational sick pay??
- Employer contributory pension scheme?
- 4 x Life Assurance?
- Medical Cash Back Plan?
- Yulife Employee Assistance & Rewards Programme?
- Cycle to work scheme?
- Full training and induction programme??

**About us**

Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year.

Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Location Croydon, London

Salary £23,303

Contract type Permanent

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