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Account Manager

4 months ago

Gravesend, United Kingdom The Graduate Project Full time

Our client is a leading company in the waste management industry, currently seeking an enthusiastic and dynamic Account Manager to join our team. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to provide innovative solutions. This role is crucial for managing and nurturing client relationships, driving revenue growth, and ensuring overall client satisfaction.


Key Responsibilities:


  • Develop and grow a portfolio of major accounts to achieve revenue and profit targets.
  • Identify and improve low net earning accounts to enhance profitability.
  • Serve as the primary contact for clients, managing retention, growth, contract compliance, and pricing negotiations.
  • Collaborate with Customer Services to ensure seamless communication and resolution of administrative tasks.
  • Work closely with the Operations team to create innovative solutions that reduce client churn.
  • Identify and pursue new business opportunities to expand the client base.
  • Conduct site audits for both major and SME accounts.
  • Ensure timely and successful delivery of services by coordinating with internal teams (operations, logistics, customer support).
  • Stay informed about industry trends, competitor activities, and regulatory changes impacting the waste management sector.


Requirements:


  • Proven track record in managing customer accounts effectively.
  • Strong interpersonal and presentation skills with a confident and assertive approach.
  • Commercially savvy with a solid understanding of business metrics.
  • Analytical skills to assess issues and implement solutions efficiently.
  • Robust and resilient, capable of handling pressure positively.
  • Experience in building and maintaining customer relationships.
  • Ability to meet tight deadlines and targets with a pragmatic approach.