Customer Support Engineer

3 weeks ago

Hebden Bridge, United Kingdom Calrec Audio Ltd Full time
Due to exceptional growth we are looking to add more people to our ever expanding team Customer Support Team 
Are you a motivated and enthusiastic customer support engineer?  Do you have a proven track record of success and a passion for managing customer needs and being comfortable in a fast-paced environment.? If so, we invite you to join our team
 
A bit about us:
Calrec is a leading designer and supplier of audio broadcast mixing equipment, relied on by the world’s most successful broadcasters.
 
Our amazing innovative team have been driving television sound for over 60 years. We’re based in Hebden Bridge, but you hear us on live television every single day. We’re driven, enthusiastic and inventive; we care about how things sound and how it makes people feel.
 
Thanks to our wonderful customers, partners, and teams around the world, we’ve earned a reputation and set an industry benchmark for build quality, reliability, innovation, and audio performance.
 
Interested? If you like the sound of this opportunity - read on
 
What you’ll be doing:
The successful candidate will be responsible for assisting customers technical support on mixing consoles, as well commissioning, after sales service, customer and distributor training. This is a great opportunity for someone looking to take their career to the next level and build strong customer relationships.
 
The right individual should be a great team player and possess strong technical skills, excellent communication, and problem-solving abilities. 
 
This is your ideal role if you have:
Experience of Audio or Broadcast Engineering, or Customer Support in a Broadcast environment
System to component level knowledge of Sound, audio and audio control systems relating to broadcast applications.
Processing of service enquiries, assisting with onsite service, upgrades, fault correction and mixer upgrades, commissioning and training of Calrec products.
Knowledge of AoIP technologies and standards; AES67, Dante, SMPTE-2110 etc.
Knowledge of networking: IP/TCP/UDP/RTP/RTSP, LAN, configuration of Switches/Routers (VLAN, ACL etc.)
Ability to travel worldwide on a regular basis
 
If you're looking for an exciting challenge and have the confidence and skills to help our customers, we want to hear from you
Salary
Competitive dependant on experience
Hours
37.5 hours per week
Benefits
Flexi-start, onsite parking, holiday buy and sell, Company sick pay, enhanced employer pension contribution, Salary Extras benefits portal
REF-(Apply online only)

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