1st Line Support Engineer

4 weeks ago

London Area, United Kingdom InterQuest Group Full time

Are you tech-savvy with 1-2 years' experience in IT support? Our client are a leading manufacturing organisation based in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the Service Delivery Team to provide a high level of support and service delivery to employees, undertaking analysis, diagnosis and resolution of incidents and requests. Accomplishing project objectives by planning project activities, evaluating implementation and progress.


Key Responsibilities:

  • Being the first point of contact for all IT-related support for the firm, ensuring that each support call is dealt with promptly, efficiently, competently, and professionally.
  • Providing remote technical support for computer applications and hardware, including.
  • Ensure incidents and requests are completed in line with KPI targets and SLA objectives.
  • Provide support documentation to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required.
  • Create and maintain all appropriate service desk documentation - Supplier contact details, IT policies, Standard Operating Procedures (SOP), Diagrams and desk layouts with user details, assets register, etc.
  • Manage the support of but not limited to: PC’s, Laptops, Servers, Photocopiers, Printers, Backups, Office 365, Active Directory, Phone System etc.


Previous Experience and Knowledge:

  • 1 years’ experience of 1st line support/ delivery.
  • Ideally some knowledge of ITIL and Service Desk operations.
  • Clear communication skills using all media, tailored appropriately for the audience.
  • Ability to work under pressure and to agreed targets
  • Understanding of the architecture for web/internet applications and their structure
  • Strong Knowledge of Microsoft Office applications in an Office365 environment.


Our client is offering a superb range of benefits. A fantastic opportunity to join a great blue-chip organisation, exclusive to InterQuest Group, short listing and arranging first stage interviews this week- send your CV ASAP to avoid disappointment.

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