Home Ownership Officer

1 month ago

Speke, United Kingdom Spencer Clarke Group Full time
Home Ownership Officer ~
We are working in partnership with a Local authority based in Liverpool who are seeking a Home Ownership Officer to join the Landlord Services
Contract - 3 months agency contract.
Full Time Hours – 37 Hours per week.
Location –Based in Liverpool but also covering Manchester.
Rate of Pay - £18+ per hour. Negotiable depending on experience.
Main Duties:
Customer Service & Focus:
You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.
Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure.
You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.
Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group.
Role Profile:
Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards.
Lead, motivate and engage with site based Caretaker’s, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives.
Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities.
Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received.
Experience Needed:
Local Authority / Public Sector.
Knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
CIH partial / fully qualified or equivalent qualification or experience.
*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*
To apply for this role please email (url removed) & call Dane on (phone number removed)

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