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iTrent HRIS Technical Support Manager

2 months ago

Bury, United Kingdom Neo People Management Full time

About Us:

Neo People Management is an experienced provider of HR and payroll solutions for schools and multi academy trusts in the UK. We understand the challenges of working within schools and academy trusts and have been supporting our clients to grow and develop.

We offer proactive operational and strategic HR advice to hundreds of schools and deliver a high-quality payroll and pensions service that pays the salaries of 25,000 school-based staff each month. We are specialists in the education sector, and are passionate about education, payroll and HR.

What's the Role About?

We are seeking a skilled HR Systems & Technical Support Manager to join our dynamic team and ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.

This role will involve the following key responsibilities:

  • System Management: Work with a team to help configure and maintain the iTrent environment to meet and exceed the needs of schools and multi academy trusts.

  • Project Management: Help coordinate internal and external resources to configure, test and deploy HRIS functionality to meet the needs of clients.

  • Collaboration : Work closely with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.

  • Customer Care : Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.

  • Communication : Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.

  • System Performance : Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.

  • Administration : Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.

  • Quality & Training : Support, coach, and mentor colleagues, ensuring all team training is current and up to date.


​​​​Please note that this role is based substantively at our offices in Bury.

What Can You Bring to the Role?

Experience :

  • Proven experience in a fast-paced environment with excellent customer service and communication skills.

  • Basic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable).

  • Experience producing Management Information reports and understanding Data Protection and GDPR principles.

Skills :

  • Proficient in Microsoft Office applications and advanced Excel skills (v-lookup).

  • Strong problem-solving skills, attention to detail, and ability to manage multiple accounts and projects.

  • Ability to work both independently and collaboratively, with strong time management and prioritization skills.

  • A proactive attitude, ready to challenge discrepancies and contribute to continuous improvement.

Our Benefits:

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.

We offer:

  • Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)

  • Hybrid or remote working across the country

  • Learning & Development

  • Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.