Office Services Team Leader

4 days ago

Camden Area, United Kingdom Williams Lea Full time
Office Services Team Leader

Job title : Office Services Team LeadernSalary : £35,000 per annumnLocation :

EC2A 2EGnContract : Permanent, full timenHours : 37.5 hours per weeknShifts : Monday through Friday, Flexible Shifts (either 8am-4pm or 12-8pm)nBreak details : 30 Mins UnpaidnWork Model : In personnStaffing mix : The Office Services Team Leader will lead a team of between 10-20

Interview format:n1) 30-min Face to Face Interview with the Hiring Teamn2) 60-min in person interview with the Hiring Team

Williams Lea seeks an Office Services Team Leader to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of this role:nThe Team Leader is responsible for overseeing the operations of our London based office. This role encompasses the management of day-to-day services including Reprographics, Post Room, Archives and Stationery.

The Team Leader ensures that the office space is well-maintained to the highest standard and that all office and workspaces are equipped with the necessary equipment. Working under minimal supervision, the Team Leader relies on extensive experience, proactivity, and judgment to plan and accomplish goals.nThe role of the Team Leader is to effectively and efficiently manage all aspects of the health & Safety, quality, cost, delivery, technical, and human resources. Ensuring optimisation of equipment uptime by keeping equipment failure and inefficiency to a minimum through effective planned maintenance and remedy of breakdowns. Achievement of agreed KPI’s and SLAs.

The Team Leader encourages a culture of continuous improvement and proactive skill enhancement, motivation and support of a team and organisational goals.nA Forward thinking, proactive, self- starter, has gravitas and will be followed, prepared to offer up ideas for change and improvement across the site / business.

Key responsibilities :nUndertake any reasonable duties as requested by Operations ManagernBe responsible for the day to day running of the teamnEnsure that the workload and team is staffed correctly (i.e. absence and holidays)nConduct and manage onsite training needsnMonitor staff attendance and timekeeping and respond to issuesnManagement of absence process and procedures making sure cover is in place in all areasnLiaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managednConduct Team meetings and regular 1-2-1 sessions, ensuring effective communicationnSupport the Operations Manager with all Annual and Interim reviewsnRelate accurate information to users on progression of their worknEnsure the team is working efficiently and effectively to complete the SLA'snInvestigate errors within the team and provide a full written report to the Operations ManagernArrange fortnightly management information to be given timely to the Operations ManagernComply with onsite Health and Safety procedures.nCompile the monthly H&S report and escalate any variances or areas of concern to the Operations Manager / H&S representative immediatelynSupport colleagues and work as a team to achieve the best results for the clientsn​nKey competencies:n• Ability to operate at all levels within the organisationn• Exceptional communication skillsn• Confident and with a professional, business-like mannern• Ability to work under pressure, maintaining accuracy and delivering against timescalesn• Team Leader consistently in tune with the aims and objectives of the businessn• Excellent time management and organisational skillsn• Ability to carry out delegated functions/tasks/projectsn• High level of confidentiality in management of staffn• Able to meet deadlines and priorities tasksn• An understanding of an employer's statutory and 'best practice' Health & Safety requirementn• Strong administration skills and fully conversant with Microsoft packages such as Word and Excel

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

Applicants must possess the right to work in the United Kingdom in order to be considered. Those requiring visa sponsorship need

not

apply.

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