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Property Services Scheduler

1 month ago

Camden, United Kingdom One Housing Full time

**Property Services Scheduler - Team Leader**
We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Property Services team as a Property Services Scheduler - Team Leader**
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.
The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams, and external service providers.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of **Property Services Scheduler - Team Leader**
**Salary**: £39,000 - £40,000 per annum
**Location**: Office is based at Atelier House, Camden.
**Your responsibilities willinclude**:

- Effective line management of one of the administrative teams. You will lead, manage, motivate, engage, and support the team to deliver a customer focused service.
- Providing leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
- Being responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Setting targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
- Investigating complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing.
- The timely production of management reports to support service delivery and meet business requirements.

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.
- Previous line management experience
- An aptitude for complex data analysis and report compilation
- A proven track record of problem solving, identifying, and resolving issues promptly
- A self-motivated, resilient, assertive, and confident approach
- Advanced IT skills and literacy skills
- The ability to work in a past paced environment
- Experience in managing a scheduling team would be desirable

**The offer**
- **Salary**: £39,000 - £40,000 per annum
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel..** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

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