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Scheduler

4 months ago

Camden Town, United Kingdom MMP Consultancy Full time
MMP Consultancy are looking to recruit a Property Services Scheduler on a temporary basis working for a Housing Association based in Camden.
The role is to be responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Contribute the effective completion of works to maximise the use of properties.
This will be on a temporary basis paying £19.10 per hour.
Responsibilities:
* Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
* Work as part of a high performing team and ensure your actions are supportive of the team being successful
* Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system
* Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
* Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
* Phoning residents to ensure access is gained for works
* Work with emergency appointments and resolve scheduling conflicts
* Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
* Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service
* Ensuring you have the "first time fix" approach
* Assisting operatives/ supervisors / surveyors
* Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
* Maintaining the team inbox and the CRM cases and answering queries.
* Updating the system with relevant information and create reports for analysis
* Other administrative duties to support Property Services and liaising with other departments where necessary.
* Any other reasonable duties to support service delivery
Skills & Abilities:
* Good level IT skills and literacy
* Good communication skills, both oral and written
* Self-motivated, resilient, assertive and confident
* Proven experience of excellent customer service skills
* Excellent organisational skills
* Ability to scrutinise data and provide recommendations
* Experience of working in the Housing/Property sector
* Aptitude for complex data analysis and report compilation
Title: Scheduler
Location: Camden
Salary: £19.10 an hour