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Admin Team Leader

1 month ago

Camden, United Kingdom One Housing Group Full time

**Admin Team Leader**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Property Services team as a Admin Team Leader**:
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Admin Team Leader in Camden, London.

**Salary**: £30,000 - £35,000 per annum
**Contract**: Full time, permanent, 35 hours
**Location**: Hybrid. Tuesday, Wednesday, Thursday in the office, Monday and Friday at home

Your responsibilities will include:

- Effective line management of the administration team working on scheduling of gas and electric compliance works and other projects with the property services remit.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
- Ensure team members understand their role and areas of responsibilities.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business.
- Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
- The timely production of management reports to support service delivery and meet business requirements.
- Understanding and adherence to One Housing Group’s Financial and Procurement procedures
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing.

**What you will need to succeed**
- Have previous line management experience of a Gas & Electrical Admin team
- Advanced IT skills and literacy
- Aptitude for complex data analysis and report compilation
- Excellent communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven track record of problem solving, identifying and resolving issues promptly
- Excellent organisational skills

**The offer**
- **Salary**: £30,000-£35,000
- **Your **holidays are important to us. **Take up to 28 days annual leave plus bank
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer in our
- **Well **done **With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart. **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things. **We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to

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