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Director, Digital Employee Experience
3 months ago
JOB PURPOSE
Under the supervision of the VP Digital Employee Experience, this position will oversee the user experience across the entire service helping to shape a best in class Digital Workplace offering
Foster a proactive approach to feedback from our users from the definition of a new service through to the operational service
Develop a champions network to embed the voice of the employee into everything that we do
Define and implement critical success factors across the service to ensure the quality of service and user sentiment is fully understood
Safeguard the user experience across all delivery and service offerings
Feed into the global strategy to ensure future technologies are fully exploited to further uplift the experience to our employees
KEY ACCOUNTABILITIES
Oversee all user journeys across the service, ensuring they align to our commitment to a best in class service offering with the employee experience central to everything we do
Input into the DWP vision and strategies ensuring alignment to the needs of our employees
Support the wider team when reviewing Security and Compliancy policies to make sure that the impact to the users is always considered and a pragmatic balance of risk vs experience is applied
Continuous feedback, user sentiment analysis and research programs across all employee touchpoints
Consult senior-level stakeholders across the entire organization to identify business needs and to optimize the use of information technology
Working with our L&D team oversee all digital skills training needs for our employees to maximize the value they can extract from our platforms and tooling
Working Relationships and Team Working:
Internal:
Other members of the T&I Department and the DWP team
VP Digital Employee Experience
MD Service Delivery & Operations
Technical teams operating in our European Central operations
Executive Leadership Team
External:
Third party technical support teams under external partners
Hardware and software vendors
Contingent labor (as required)
KNOWLEDGE & EXPERIENCE
Proven experience as an IT Director or similar role
Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience in analysis, implementation and evaluation of IT systems and their specifications
Experience in controlling information technology budget
Excellent organizational and leadership skills
Outstanding written and verbal communication skills
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
Experience working in IT operations, supervising technology teams, and overseeing large information technology projects
Strong interpersonal skills and ability to effectively communicate with teams across the organization
Excellent leadership and decision-making skills
Context/Environment:
Full time position
Required in office M-F or as policy requires
Off hours technical work as needed
What's in it for you?
Competitive salary + Bonus
25 days annual leave with the option to purchase 5 more
Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
Matched pension contribution up to 10%
Access to our car benefit scheme
Access to our online learning platform to continue to develop and grow your career with us
The chance to join an innovative, fast-paced and passionate team
Who are we?
We're building Tomorrow's Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we're prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances.
Job Type: Full-time
Benefits:
Company pension
Work Location: In person
