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Digital Employee Experience Service Manager
3 months ago
JOB PURPOSE
Under the supervision of the Director, Corp IT Delivery, Strategy & Planning , this position is designed to support the IT functions of the operations based in the UK, NL and US with best in class Digital Employee Experience.
The position supports the day to day management of the company's DeX technology partners and the implementation of new IT systems and policies for end-users in the LG entities
This position will input into the development of the LG DeX strategy and roadmap, and will support the delivery of this roadmap in terms of Project Management, PMO & the budgetary governance.
This position will also be responsible for managing the outsourced Managing Agents and External Partners to ensure that they are delivering the necessary services and service levels required to support the LG end user base.
This position will form an integral part of the internal "face" of DeX and will be the key interface for the DeX userbase across Liberty Global helping to improve the perception of the service within all users groups.
KEY ACCOUNTABILITIES
Oversee day to day delivery and service for Digital Employee Experience
Own all service issues and escalations through to successful resolution, leveraging both LG and External Partners snr. Mgmt. as appropriate
Support the development of the DeX vision and strategies as it relates to the organization's infrastructure (computer and information systems, security, communication systems)
In conjunction with the Group Security team and the DeX Engineering and Operations, manage the security posture of the LG Digital Employee Experience environments to ensure compliance with LG policies
Develop, manage, and track the LG DeX department's annual budget
Ensure smooth delivery and operation of IT DeX services by monitoring key performance metrics
Create processes and standards for selection, implementation, and support of systems
Provide direction and guidance to our outsourced services provider
Working Relationships and Team Working:
Internal:
Other members of the Liberty Tech and the DeX team
Consumer of the LG DeX service
VP DeX
Technical teams operating in our European Central operations
Executive Leadership Team
External:
Third party technical support teams under External Partners
Hardware and software vendors
Contingent labor (as required)
KNOWLEDGE & EXPERIENCE
Proven experience as an IT professional managing projects, initiatives and services
Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience in analysis, implementation and evaluation of IT systems and their specifications
Experience in controlling information technology budget
Excellent organizational and collaboration skills
Outstanding written and verbal communication skills
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
Experience working in IT operations, supervising technology teams, and overseeing large information technology projects
Strong interpersonal skills and ability to effectively communicate with teams across the organization
Excellent team player and decision-making skills
Context/Environment:
Full time position
Required in office M-F or as policy requires
Off hours technical work as needed
What's in it for you?
Competitive salary + Bonus
25 days annual leave with the option to purchase 5 more
Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
Matched pension contribution up to 10%
Access to our car benefit scheme
Access to our online learning platform to continue to develop and grow your career with us
The chance to join an innovative, fast-paced and passionate team
Who are we?
We're building Tomorrow's Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we're prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances.
Job Type: Full-time
Benefits:
Company pension
Work Location: In person
