Housing Support Officer

2 weeks ago

Swanscombe, United Kingdom 4Recruitment Services Full time
4Recruitment Services are seeking  a Housing Support Officer  for our client based in Swanscombe, Kent.
The client is supporting individuals and families who have experienced domestic abuse and offers service users  the opportunity to move on and live fulfilled, safe lives following the trauma they’ve experienced. 
  
As a Housing Support Officer you will   provide housing and tenancy-related support to people experiencing Domestic abuse issues. You’ll work alongside colleagues in supported housing or outreach services in Kent.  This will include helping families to stay safe from abuse, enabling access to welfare benefits and help with debt, providing emotional support and helping to seek and apply for more permanent housing.
The working hours are Monday to Friday, 9:00am – 5:00pm, most of the work is conducted over the phone, but the Officer may need to attend in person meetings at safe meeting spaces such as a council office or café.
The client will welcome candidates with experience in the housing and support sector. But they are also looking for people who may not have this experience but have the qualities and skills they feel would most benefit their customers; professionalism, empathy and understanding, life experience and a desire to develop their knowledge and skills to best support their customers.
  
DUTIES AND RESPONSIBILITIES INCLUDE:
Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support  plans with them implementing, monitoring and reviewing documentation within agreed timescales.
Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services,  counselling and therapeutic programmes. 
Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the  customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings  paperwork. And support customers to apply for housing and council tax benefit. 
Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety.
Ensure customers and stakeholders have access to good quality information about the clients services including scheme information, customer handbooks and welcome packs. 
Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers  to access appropriate welfare benefits and, where necessary, signpost to support with managing debt.
Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy.
Provide resettlement services and support for customers transitioning into new accommodation. Offer support, advice, advocacy and ‘signposting’ to customers living in the community (Outreach). Actively and regularly engage with local community meetings and initiatives such as One-Stop-Shops, Mental
Health Action Groups, Multi Agency Risk Assessment Conferences (MARAC), Homeless forums, statutory services and community participation initiatives. ESSENTIAL REQUIREMENTS INCLUDE:
Knowledge of the social care sector and relevant legislation including housing/homelessness
Demonstrable experience of working in housing management and / or housing related support service.
A good understanding of the needs of customers in supported accommodation, supported living and other social care settings 
A good understanding of the needs of customers living in the community including outreach
Able to demonstrate basic financial competency
IT awareness including Microsoft Word and Outlook
A working knowledge of welfare benefit
Enhanced DBS Check What we offer:
24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)

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