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Residential Support Coordinator
2 months ago
A leading luxury housing developer, Fawkes and Reece, is seeking a highly skilled Customer Service Coordinator to join their head office team in Ebbsfleet.
If you have experience working within the customer care sector for a property company or a housing contractor, and your CV demonstrates stability, we want to hear from you.
Key Responsibilities:
- Communicate with residents regarding their new build property during the warranty period, addressing any concerns or issues.
- Diagnose defects against the warranty and ensure prompt resolution.
- Monitor the customer service inbox and respond to emails from homeowners in a timely and professional manner.
- Act as the first point of contact for the customer care team, providing exceptional support and guidance.
- Update the CRM system with all communication and interactions with residents.
- Close off defects once rectified on the CRM system, ensuring accurate records.
- Coordinate with internal operatives to schedule repair works and arrange for specialized sub-contractors as needed.
- Conduct regular site visits and customer visits to ensure high-quality service delivery.
As a Customer Service Coordinator at Fawkes and Reece, you will play a vital role in maintaining the highest standards of customer satisfaction and ensuring the smooth operation of our customer care team.
