Guest Relations Executive

2 weeks ago


London, United Kingdom Louma Farm and Retreat Full time
Company DescriptionnLouma Farm and Retreat is a unique West Dorset retreat nestled in 100 acres of beautiful countryside. As a working farm, we offer a place of wellbeing and quiet for our resident guests to thrive. Our guests can enjoy strolling through vineyards and woodlands, interacting with horses, and experiencing true farm-to-fork culinary delights prepared by our talented chefs.

Role DescriptionnThis is a full-time on-site role as a Guest Relations Executive located near Bridport. As a Guest Relations Executive, you will be responsible for providing exceptional customer service, managing guest communication, handling sales inquiries, and performing receptionist duties. You will play a crucial role in ensuring our guests have a memorable and enjoyable experience at Louma Farm and Retreat.

Qualifications & Requirementsn2 Years experience in guest relations with first-class communication skillsnExperience in customer servicenSales and negotiation skillsnAbility to perform receptionist duties with understanding of booking systemsnKeen and competent to be involved in the Activity & Experiences programmenWillingness to support the F&B DepartmentnPositive attitude and friendly demeanornAbility to work in a fast-paced environmentnPrevious experience in hospitality industry is a plusnWill require rota'd weekend as well as morning and evening shifts



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