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Guest Relations Executive

4 months ago

London, United Kingdom The Dorchester Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get

As a Guest Relations Executive at The Dorchester Collection, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels 
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1,000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees
What you'll do

You'll love what you do and take pride in delighting our guests:

  • You will be responsible for maintaining a long term and detailed view of our guests. This
    will include researching guests, outreach to all guests, and ensuring teams are
    kept updated with pertinent information. This is to ensure our guests receive
    nothing but the best experience.
  • Sometimes our guests have
    special requests involving transportation, dietary restrictions, room
    preferences and even special
    occasions. Most of these requests are coordinated by our Guest Relations Team.
  • You will engage with
    guests and build lasting relationships
  • You will
    support with administrative and office tasks to ensure the department is
    running smoothly and efficiently 

The items shared are the essence of a day in the life of a Guest Relations Executive, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As a Guest Relations Executive you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You will comfortably communicate in this language.