Retirement Housing Advisor

2 weeks ago

Eastbourne, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Eastbourne to assist with the appointment of a Retirement Housing Advisor on a 2month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 14.50 18.26 per Hour

Responsibilities:

  • To undertake or support leads in partner agencies on a range of cases assessing the risk and vulnerability of customers and considering all aspects of the customers situation in order to provide the best avenue of support e.g. safeguarding referrals.
  • To maintain the statutory landlord and health and safety requirements within Neighbourhood Housing and provide advice on Retirement Housing matters to tenants and the public.
  • To take decisions prioritise and action urgent queries from tenants and the public.
  • Access and accurately update all relevant information systems both customer and back office ensuring that the Golden Customer Record is updated and maintained through verification and validation and in accordance with General Data Protection Regulation principles.
  • Assist in the design and development of tools and guidance notes for the area of specialism to enable the team to selfserve and widen their knowledge.

Qualifications:

  • Good standard of general education including GCSE at grade C or above or equivalent in English and Maths.
  • Willingness to undertake relevant housing related training including basic first aid.
  • Ability to deal sensitively with challenging situations.
  • Experience of working in customer services environment

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K
  • This role requires a basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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