Retirement Housing Advisor

4 months ago

Eastbourne, United Kingdom iWork Recruitment Limited Full time

Contract to start ASAP until 12-04-24 with a possible extension.

**Job Purpose**

Support the delivery of an efficient, effective and consistent tenancy management service, predominantly to older and vulnerable tenants across Eastbourne and Lewes.

Supporting Retirement Housing tenants to maintain their independence e.g. encouraging customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve.

Respond to customer concerns, manage processes and liaise with specialists and partner agencies.

Maintain confidentiality in line with agreed policy and relevant data protection legislation.

To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.

**Responsibilities**

To undertake or support leads in partner agencies on a range of cases, assessing the risk and vulnerability of customers and considering all aspects of the customer’s situation in order to provide the best avenue of support e.g. safeguarding referrals.

To maintain the statutory landlord and health and safety requirements within Neighbourhood Housing and provide advice on Retirement Housing matters to tenants and the public.

To take decisions, prioritise and action urgent queries from tenants and the public.

Access and accurately update all relevant information systems, both customer and back office ensuring that the Golden Customer Record is updated and maintained through verification and validation, and in accordance with General Data Protection Regulation principles.

Assist in the design and development of tools and guidance notes for the area of specialism to enable the team to self-serve and widen their knowledge.4

To ensure financial transactions are undertaken in accordance with the Council’s financial regulations.

To promote, create and implement best use of available social media channels to help increase awareness of the councils’ presence in the community.

To work flexibly within the Neighbourhood Housing Team and from any location.

Actively develop and maintain a working knowledge of Lewes and Eastbourne Client’s services, processes and procedures.

To promote equality of opportunity in service delivery in line with strategic commitment and corporate policies.

To promote a culture that is supportive of the Client’s purpose, aims and values, and to take all reasonable steps to maintain good employee relations.

Staff are encouraged to participate fully in promoting a safety culture to protect the safety and health of themselves, colleagues and other people affected by the Council’s activities.

Any other duties commensurate with the nature of the post.

RQ1198172-02-24

**Job Type**: Part-time

**Salary**: £10.42 per hour

Work Location: In person

Reference ID: RQ1198172-02-24

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