Housing Support Worker
2 months ago
Early shifts are - 07:30am - 15:30
Late shifts are - 14:30 - 22:30
The Role:
Marsh Way House is a complex needs service providing short-term temporary accommodation to 48 single people, aged 16+ who are homeless or at risk of homelessness.
Many of our customers lead chaotic lifestyles, often they have a background of offending, addiction and/or mental health. Our customers can quite often be dis-engaged in accepting support and you will need to think outside the box, adapt and work flexibly to help them succeed.
You will heavily contribute to the day-to-day running of the scheme undertaking a range of administrative tasks and customer service responsibilities. Including:
* Reception duties and being first first point of contact for customers and visitors.
* Cleaning & preparing any vacant flats ready for re-let.
* Ensuring Health & Safety checks are completed in flats and communal areas of the scheme.
* Completing housing assessments with prospective customers.
* New customer sign ups.
* Reporting repairs.
* Ordering furniture stock for flats and general office supplies.
* Managing crisis situations.
Main skills required are strong work ethic, pro-active, problem solving, using own initiative, an ability to remain calm and patient under pressure, self confidence in responding to incidents and building a rapport with people from different backgrounds to try and best manage challenging and confrontational behaviour at times. Some basic computer-based skills are also beneficial to be able to quickly learn and carry out admin tasks on various systems.
Please apply with an up to date CV as soon as possible if this role would be of interest
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