Customer Service Advisor
4 weeks ago
Our client, a local housing association, is seeking an experienced Customer Services Advisor for an immediate start for a 4-month temporary contract (until the end of November). This is a hybrid role mainly working from home with generally one day per week in the office. Hours are 09:00 am to 5:00 pm Monday to Friday with a 35-hour week, with one hour unpaid lunch.
You will be educated to a good standard of general education with GCSE grade A-C/4-9 or similar in English and Maths and possess strong keyboard and general IT skills, including the use of Excel and databases.
You will be the first point of contact for customers over the telephone, face-to-face or through electronic media, providing a professional service and delivering ‘right first time’ resolution.
Duties will include:
Take ownership and contribute to the setting, monitoring and review of personal, team and Company key business objectives.
Provide a comprehensive service to customers, advising on Company services, policies, and inform or resolve the needs of the customer. Responsible for the handling of confidential and sensitive customer information, including the safe handling/storing of personal and sensitive information in line with the Group's Data Protection policy.
Receive and deal with enquiries, provide advice and process requests for services relating to, but not limited to Housing Management and Repairs and Maintenance that includes:
Providing an accurate, sensitive and effective rent enquiry and information service, which includes the processing of payments in line with compliance procedures.
Assisting in the process of letting the Company’s properties in accordance with current lettings policies.
Ensuring that all enquiries, compliments, complaints, and correspondence are dealt with efficiently, maintaining high standards of customer care.
Taking customer repair orders, obtaining full repairs information, and accurately diagnosing repairs including making appointments where appropriate.
Signposting to other services and agencies.
Actively seek and use feedback to identify ways to improve the delivery of customer service.
Use the Company’s IT systems to ensure that all customer contact is recorded efficiently and accurately.
Work on Reception as and when required, meeting and greeting all visitors and handling their queries in an appropriate manner.
Establish, develop, and maintain effective working relationships with colleagues, customers, and any outside agencies to ensure an effective contribution to the Company's objectives. To apply for this excellent opportunity please complete send your CV and a cover letter to (url removed)
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