Risk and Governance Manager

1 month ago

Newbury, United Kingdom Vodafone Full time


At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week - Mon to Fri
Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
What you'll do
The Risk and Governance manager is accountable for the implementation of the compliance reporting and monitoring framework across Finance, specifically focusing on Billing, Credit Risk & Collections, to govern adoption of new rules, reporting and regulations which impact our customers. As the leader across Billing, Credit Risk & Collections, you'll be responsible for providing advice and guidance around regulations, along with producing monthly updates to the Leadership Team, and quarterly updates to the Finance Leadership Team:
Establish process for the embedding and ongoing management of compliance across Billing, Credit Risk & Collections, including ongoing management & Regulatory adherence across Consumer and Business
Identify gaps, formulate remedial action plans and manage to completion, raising risks as appropriate. Monitoring good customer outcomes, with plans and reporting in place for our highest areas of risk
Lead compliance across Billing, Credit Risk & Collections and ensure the necessary escalation into appropriate risk & governance structures in Vodafone UK, and into UK Compliance and centralised risk teams (2nd line of defence) Management of customer & operational GMT level owned risks/sub-risk and management of applicable forums & committees - creating presentations and reports, presenting and managing the discussion/outcomes
Represent Governance Risk and Control across key regulatory programmes
Working across our Partner teams to assure their compliance with risk and control (including Regulatory) commitments
Acting as a point of contact for Compliance and Business Risk functions (2nd line of defence) as relevant
Facilitate Finance risk council, work closely with Risk Champions, ensuring all information is up to date, organise forum, governance and actions.
Process established and ongoing management of governance framework, monitoring good customer outcomes, with plans and reporting in place for our highest areas of risk
Who you are
Risk Management expert, compliance and adherence to risk frameworks
Experience of operating in regulatory environment i.e. Consumer duty, FCA and Ofcom etc, embedding regulatory and conduct reporting
Experience in working a matrix environment with teams, peers and stakeholders
Excellent communication and influential skills to influence senior managers and peers to drive change & engagement across the organisation
Project Management expertise
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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