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Customer Service Specialist

2 months ago

Yeovil, United Kingdom Renewable Equipment Solutions Full time

Overview

An exciting opportunity for detail-oriented Customer Service and Administrative Support Specialist to join our growing team in Yeovil, Somerset. This role is ideal for someone eager to build a career within the renewable energy sector . The successful candidate will handle various administrative tasks, including managing phone calls, handling email correspondence, assisting with MCS (Microgeneration Certification Scheme) paperwork, and processing sales and purchase orders. You will have the opportunity to grow within the company and develop skills that will pave the way for future career advancement.


Responsibilities

- Handle incoming customer inquiries via phone and email

- Provide accurate information about products and services

- Process orders, returns, and exchanges efficiently

- Assist with MCS certification paperwork, ensuring all documentation is accurate and compliant with industry standards.

- Assist senior administrative staff with ad hoc tasks, projects, and day-to-day office operations and financial administration.


Skills

- Proficient in data entry with excellent phone etiquette

- Strong ability to communicate effectively with customers

- Ability to analyse situations and provide appropriate solutions


This is a full-time office based role in Yeovil, Somerset. Salary starting at £25k