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Customer Services Co-Ordinator

3 months ago

Ellesmere, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time
Customer Services Coordinator
£24,075 per annum
Permanent role in Ellesmere.
Additional benefits:
Early finish on a Friday.
33 days holiday (inclusive of bank holidays)
Free parking
Do you enjoy providing exceptional customer service and building strong relationships internally and externally?
If so, we look forward to hearing from you
The Role:
We are currently recruiting for a Customer Services Coordinator to work for a global leader. This role will involve managing a variety of tasks with a strong focus on delivering outstanding customer service.
The responsibilities of the Customer Services Coordinator:
Process all orders received by telephone, and e-mail
Deal efficiently with any problems with orders, shipments or pricing queries raised by Customers.
Communicate with Customers on a regular basis to advise of order status.
Support of activities regarding cross departmental and/or intercompany related activities in close cooperation with the functional department heads; liaise with Purchasing, Production, Assembly and Logistics to ensure orders are sent OTIF.
Update all information on compaby system.
The successfully appointed Customer Services Coordinator will have:
Excellent attention to detail and accuracy in service delivery.
Strong Customer Service skills and experience.
Ability to build good working relationships with both internal and external Customers
Experience in working in a high pressure and volume environment.
A Working knowledge of Microsoft Office - Word and Excel.
Export/Import documentation knowledge would be an advantage as well as custom clearance experience.
The Client
Our client prides themselves on being the leading designer, manufacturer, and supplier in their industry. They take pride in manufacturing and supplying high quality products, whilst providing exceptional customer service.
Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
Additional skills and job titles:
Customer Service Advisor, Customer Service Assistant, Customer Service Administrator.
To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.
Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position