Front of House Team Leader

2 weeks ago

Stokeontrent, United Kingdom Nuffield Health Full time

Front of House Team Leader
Nuffield Health North Staffs Hospital Front of House Full Time
Salary up to £25,761.45 depending on experience

37.5 hours per week

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Front of House/Reception Team Leader at our Norths Staffs Hospital, you will have full responsibility for the Reception area and you'll promote a friendly relaxing and professional environment and ensure all patients receive an exceptional first impression and efficient service.

You will also have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Reception Team Leader you will:

  • Manage and co-ordinate all training for the reception team to ensure all standards, rules and regulations are followed and maintained.
  • Supervise all Reception activities including all information given out, all check-ins and bookings.
  • Co-ordinate and manage a team of Receptionists to ensure the highest standards of services to our patients.
  • Co-ordinate and manage Reception procedures to ensure that all fees, including guest fees are collected.
  • Ensure brand standards are maintained.
  • Promote effective communication throughout the Hospital.
  • Actively seek to assist colleagues and other departments.
  • To provide a friendly efficient reception service, which involves customer contact and the provision of advice.
  • To be part of the reception Front of House team numbers and delivery in professional leader standard.
  • To admit patients to the department and make straightforward appointment bookings and amendments.
  • To operate a complex switchboard in accordance with agreed procedures
  • To ensure that work within the reception meets all required standards and timescales.
  • To manage, appraise, and interpret data, information and /or situations.
  • To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
  • To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
  • To prepare standard and ad hoc reports as required by the department
  • To maintain the schedule of keys & signing in and out of contractors, ensuring appropriate records are kept and stored for the specified length of time.
  • To take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily
  • To ensure timesheets are completed accurately.
  • To assist Support Services Manager in overseeing day to day Front of House activity.
  • To ensure SWIPE processes are embedded within the department as far as is practicable and to actively liaise with the Support Services Manager where there are variances, and record these.
  • Ensuring patient facing teams are driving the highest standards.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

Nuffield Health North Staffs Hospital

At the Nuffield Health North Staffordshire Hospital, we are recognised for our expert clinical care, expertise and friendly atmosphere. Our excellent teamwork and commitment to training has created an innovative clinical environment. Our purpose-build hospital has 39 bedrooms, 3 theatres and 1 minor treatment facility and busy outpatient department. We also provide physiotherapy, pathology, CT, MRI and diagnostic imaging services. We are conveniently located on Clayton Road, off the A519. We also provide free parking for staff.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

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