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Front of House Team Lead

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StokeonTrent, Stoke-on-Trent, United Kingdom Nuffield Health Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Team Lead to join our team at Nuffield Health North Staffs Hospital. As a key member of our Front of House team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities
  • Team Leadership: Manage and coordinate the Front of House team to ensure excellent customer service and a smooth patient experience.
  • Customer Service: Provide exceptional customer service to patients, responding to their queries and concerns in a professional and empathetic manner.
  • Communication: Communicate effectively with patients, staff, and other departments to ensure seamless operations and resolve any issues that may arise.
  • Training and Development: Coordinate and deliver training to the Front of House team to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Quality Assurance: Monitor and maintain high standards of customer service, ensuring that all patients receive a positive experience.
  • Administrative Tasks: Manage administrative tasks, including data entry, report preparation, and key management.
Requirements
  • Experience: Proven experience in a customer-facing role, preferably in a healthcare setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Knowledge: Knowledge of customer service principles and practices, with the ability to apply them in a healthcare setting.
  • Education: Relevant qualifications or experience in a related field.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.