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Catering Supervisor

1 month ago

York, United Kingdom Castle Howard Full time
*Job Summary:*

Manage daily operations in one of the four main F&B outlets - Courtyard Café, Boathouse Café, Coffee Shop and Fitzroy Café ensuring seamless functionality and delivering exceptional customer service aligned with the Castle Howard brand. Supervise and lead the catering team in each outlet. Be involved with planning and delivering banqueting or hospitality events. On occasion, run one of our 4 catering horse trailer, serving barista coffee, ice cream or hot food.

*Duties & Responsibilities*
* Supervise all catering employees monitoring performance, attendance and sickness, reporting any concerns to the Food and Beverage Operations Manager.
* Conduct daily briefings with the team.
* Complete stock order forms accurately to ensure appropriate stock levels for each group unit.
* Be actively involved in the production and delivery of training materials.
* Train, mentor and support all team members, including new starters, setting expectations and measuring against these.
* Use the EPOS system to support accurate stock records.
* Use the EPOS system as a reporting tool for the outlets’ performance.
* Ensure all produce is prepared, served and displayed in a clean and hygienic environment.
* Ensure all food safety procedures are adhered to including daily temperature charts and cleaning schedules.
* Be responsible for carrying out the emergency evacuation procedure.
* Deal with and report any customer complaints
* Liaise with other Catering Supervisors and share best practice.
* Operate and cash up all tills on a daily basis, accurately completing appropriate paperwork.
* Be responsible for ensuring all catering waste management procedures are adhered to.
* Communicate well and demonstrate a pleasant and polite personality.
* Ensure the appropriate staffing levels are maintained in the catering outlets at all times.
* Assist at any special functions, some of which may occur outside of working hours.
* Carry out all aspects of Food Safety and Health and Safety and operate in accordance with Castle Howard’s Health and Safety policies at all times.
* Undertake any other duties as may be reasonably required

*Person Specification*

*Essential *

*Knowledge & Experience *
* Previous experience of supervising within a catering outlet
* Previous experience of using an EPOS system

*Attributes*
* Excellent customer service skills
* Committed to delivering first class customer service
* Good people management skills
* Strong communication skills
* Willingness to work hard
* Flexible ‘can do’ attitude
* Willingness to learn
* Team working skills
* Cash handling skills
* Excellent timekeeping and attendance record

*Special Features*
* Professional and smart appearance

*Desirable*

*Education/Qualifications/Training*
* A current food safety qualification
* Previous barista training

Job Type: Part-time

Pay: Up to £12.25 per hour

Expected hours: 30 per week

Benefits:
* Company events
* Free parking
* Store discount
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability

Experience:
* Supervising experience: 1 year (preferred)
* Hospitality: 1 year (preferred)
* Customer service: 1 year (preferred)

Licence/Certification:
* Driving Licence (preferred)

Work Location: In person