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Tenancy & Sustainment Officer - 2 days a week - Ebley Mill - Stroud

2 months ago

Stroud GL UB, United Kingdom Stroud District Council Full time
Reference: REQ0067
Description: This role offers an exciting opportunity for an enthusiastic person to join the Tenancy & Sustainment Team , where you will be involved in managing the efficient turnaround of void properties from the first contact regarding termination of a tenancy, advertisement and allocation, through to re-let to a ‘Lettable Standard’ in accordance with Council policy and procedure, including carrying out viewings and the effective reporting of refusals. The role will also include additional exciting projectsResponsibilities:Tenancy Management responsibilities including pre-tenancy work and sign-up, ensuring new tenants are aware of their obligations in terms of tenancy compliance and to carry out pre-termination inspections.To effectively manage and administrate requests for transfers, decants, management moves, and mutual exchangeCarry out new tenant visits. Provide tailored support at the beginning of the tenancy through support plans to ensure that the resident is settling in well. Signpost residents to register for utilities, council tax, doctor, dentist and other benefit applications to maximise income.Work closely with Adult Social Care, Mental Health Services, Children’s Services and other agencies in supporting vulnerable householdsTo manage temporary accommodation and the housing led projectRequirements:Residential lettings experienceAn understanding of administrative processes and systemsExperience of promoting and facilitating tenant and leaseholder engagement and empowermentExperience of tenancy managementGood communication and negotiation skillsAbility to deal with people in challenging situationsAbility to advocate for tenants and leaseholders and support them to become empoweredAbility to work subject to deadlines involving problem solving, changing circumstances or demandIT literacy and experience of project managementTo keep up to date on best practice providing training and development to strengthen customers’ and colleagues’ knowledgeThis role is based at Ebley Mill (Council HQ) with potential for hybrid/flexible working.This is a politically restricted post.For more information about this role please email Craig Sulley at apply for this unique opportunity please click \'Apply Online\' below.*INTERVIEW DATE 25 June 2024In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits please click here for more information : is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacanciesStroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place
Region:
Location: Ebley Mill - Stroud
Salary: *GBP*31,364 pro rata, per annum
Package: Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website
Contractual hours: 37
Basis: Part Time

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