Customer Service Specialist

3 weeks ago

London Area, United Kingdom Octopus Energy Full time

Octopus Energy, the UK's most awarded supplier, are looking to wrap our tentacles around the hearts of people who share our ambition to make a huge, positive impact on the environment


We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.


Are you a passionate German-speaking professional or recent Graduate looking for a new exciting and rewarding customer-driven role to develop in?


OCTOPUS ENERGY

Octopus Energy are huge innovators in the renewable energy industry. We won best company to work for in 2022*, on Glassdoor we were voted 50 best places to work in 2022** and our Group CEO, Greg has recorded a podcast about our culture^ and how we empower our people.

Already at Unicorn status & expanding GLOBALLY, we are the first energy supplier in history to be Which? Recommended FIVE years in a row and rated 5* on Trustpilot based on customer reviews


There could not be a more exciting time to join the Octopus Energy journey We are on a mission to drive the global renewable energy revolution during an ongoing energy crisis, and we need loads more people to help us make our vision a reality


THE ROLE

The EuroHub is an Operations Team composed of multilingual and multi-skilled, high performing Energy Specialists that work with a portion of the UK customer base + support and facilitate the implementation of the Octopus operating model and Kraken in our international retail brand in Europe. The EuroHub also functions as an Ops Talent and training delivery for international expansion.


“The great thing about working at Octopus is that every day can look different, and you are always encouraged to explore your interests. The best part of my job is really valuing the importance of a personal touch when it comes to dealing with our customers, and I really enjoy being a highlight of someone’s day.” – Energy Specialist.



The successful candidate will put the customer at the heart of everything they do. You will be responsible for delivering end-to-end customer service through a variety of channels. You will need to be proactive and resilient with an ability to problem-solve. You will be trained in every aspect of the customer experience to ensure their journey with you is as smooth as possible.


Requirements:

  • Fluent in German and English
  • Reliability and accountability
  • Clean and concise communication skills
  • Experience in a customer-facing position
  • Adaptability


Please note that some travelling to one of our UK or European offices from time to time could be included.


In reward, you can expect your talent to be nurtured within the business, offering you the chance to contribute to building world class Operations that will catapult you into a fantastic career We want your hard work to be rewarded with perks you actually care about Visit our perks hub - Octopus Employee Benefits to find out more


For your first 8 weeks the requirement is to be in the office all 5 days for onboarding/training. Once your onboarding/training journey has been completed, the working pattern is then 3 days onsite and 2 days remote.


If you have previous experience in a customer facing role or if you’re a fresh graduate looking to launch your career in this busy, exciting and inspiring environment - please be encouraged to apply today

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At Octopus, our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.


Job Type: Full-time

Office location and salary:

London - 27k - £27,000.00 per year

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