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Query Resolution Clerk

2 months ago

United Kingdom The Ardonagh Group Full time

Are you someone with an insurance reconciliation background looking for a change?


We have an exciting opportunity for a Query Resolution Clerk to join our remote team. You will be responsible for the management of insurer queries for our business. You will investigate the insurer query to identify what remedial actions would lead to their resolution.


What You Will Do As a Query Resolution Clerk


  • To resolve Insurer Reconciliation Queries - take through to settlement or prepare to be settled.
  • Actively Manage Query workload, referring to Business and Insurer where required, within a timely manner.
  • Evidence proactive Aged Insurer Queries process, displaying appropriate controls are applied to ensure that unflagged Aged Queries are resolved and managed to a 90-day timescale.
  • Triage ad-hoc requests from insurers and ensuring that the Query Management team are fully engaged in prioritising queries in line with agreed deadlines and expectations have been managed with Insurers.
  • Escalating issues where necessary to Business Principals and the Query Management team.
  • Communicate and build relationships with IBA teams.
  • Communicate and build effective relationships with the Insurance Broking Businesses and Advisory Business Operations
  • Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Department
  • Fulfil responsibilities in line with agreed processes to achieve agreed objectives, and in doing so, ensure compliance with the client and insurer money rules within the FCA Handbook
  • Where applicable, investigate the root cause for queries that arise to help improve the process and prevent queries occurring in future.
  • Support on root cause analysis, specific to Query Type, Insurer and Business unit and group/Insurer led process improvement.
  • Actively lead on the Reduction on Insurer total Query flow
  • Liaising with internal Towergate teams to communicate insurer concerns or issues and ensure that teams have the relevant information and understanding to address the issues in a timely manner.


What we are looking for in a Query Resolution Clerk:


  • Previous experience working in an insurer, broking or IBA environment.
  • Effective communication skills, written and oral.
  • Strong organisational skills and attention to detail.
  • Initiative, proactivity, enquiring approach, resourcefulness.
  • Adaptability, ability to embrace and respond positively to change.
  • Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively.
  • Ability to work under pressure.
  • Integrity and assertiveness when dealing with complex / business critical issues.
  • Flexibility of working practices, priorities and hours to meet business demands.
  • Microsoft Excel skills to an intermediate level including lookups and pivots (Desirable)


Benefits


In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
  • Pension scheme for when you feel it’s time to retire
  • 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
  • One day paid volunteering to give back to our communities
  • Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
  • The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.


We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.


Ardonagh Group is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.


If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.


Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.


Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.