Technical Support Agent
6 days ago
SOLUTION SUPPORT TEAM
Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique customer requests.
THE ROLE
This role aims to elevate the customer experience by ensuring customers use the correct products and experience smooth, effective implementations. The ideal candidate will have a strong foundation in development tools and coding languages like C# and JSON. You’ll work closely with customers and internal teams—including Product, Engineering, and Customer Success—to provide top-tier support, swiftly resolve technical issues, and proactively contribute to product and process improvements.
KEY DUTIES AND RESPONSIBILITIES
- Provide expert support to new and existing customers during product implementations.
- Identify and recommend suitable products for customers, ensuring optimal usage.
- Manage and resolve customer tickets promptly, working toward speedy resolutions.
- Utilise API documentation to troubleshoot and assess ticket issues effectively.
- Develop expertise in C# and JSON to address technical queries for internal and external users.
- Collaborate with cross-functional teams to escalate complex issues and contribute to the development of new features that enhance user experience.
- Proactively analyse support trends to identify product improvements and address potential issues before they impact customers.
- Stay current with Creditsafe products through active participation in product release programs.
- Create and promote best practices, championing continuous improvement within the team.
Note: Additional responsibilities may be assigned by your line manager as required.
SKILLS AND QUALIFICATIONS
- Previous experience in a customer-facing role with a strong customer-centric mindset.
- Strong interest in technology, with the ability to identify and troubleshoot issues in coding languages.
- Ability to understand coding languages such as C# and JSON, with familiarity in API documentation and API integrations to handle complex technical issues. (please note this role does not require you to code, it needs you to help with customer queries and solve issues raised)
- Basic project management skills to manage multiple customer tickets and tasks efficiently.
- Excellent communication and interpersonal skills, enabling collaboration with customers and colleagues at all levels.
- Proactive problem-solver who takes initiative to resolve issues efficiently.
- Technical proficiency with a solid understanding of internal systems and products.
- Proven analytical and problem-solving abilities, with a commitment to improving customer experience.
-
Estate Agent
1 month ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent OpportunityWe are seeking a motivated and ambitious individual to join our Sales Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading Estate Agent in London.Key Responsibilities:Registering applicants and...
-
Estate Agent
1 month ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent OpportunityWe are seeking a motivated and ambitious individual to join our Sales Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading Estate Agent in London.Key Responsibilities:Registering applicants and...
-
Estate Agent Trainee
1 week ago
United Kingdom Dexters Estate Agent Group Full timeUnlock Your Potential as a Trainee Estate Agent with Dexters Estate Agent Group.In this exciting role, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading estate agent in London.As a Trainee Estate Agent, your responsibilities will include:Registering applicants and building relationships with...
-
Estate Agent Trainee
2 months ago
United Kingdom Dexters Estate Agent Group Full time{"title": "Trainee Estate Agent", "content": "Unlock Your Potential as a Trainee Estate AgentAre you a people person with a passion for building relationships and a drive to succeed? Do you want to earn a fantastic income and start your career in the exciting world of estate agency? We're looking for ambitious individuals to join our Lettings Teams in London...
-
Estate Agent Trainee
2 months ago
United Kingdom Dexters Estate Agent Group Full time{"title": "Trainee Estate Agent", "content": "Unlock Your Potential as a Trainee Estate AgentAre you a people person with a passion for building relationships and a drive to succeed? Do you want to earn a fantastic income and start your career in the exciting world of estate agency? We're looking for ambitious individuals to join our Lettings Teams in London...
-
Fulham Estate Agent
4 weeks ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent Opportunity in LondonWe are seeking a motivated and ambitious individual to join our Sales Team in Fulham as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading Estate Agent in London.Key Responsibilities:Registering...
-
Fulham Estate Agent
4 weeks ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent Opportunity in LondonWe are seeking a motivated and ambitious individual to join our Sales Team in Fulham as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading Estate Agent in London.Key Responsibilities:Registering...
-
Estate Agent Trainee
4 weeks ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent OpportunityWe are seeking a motivated and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading estate agency in London.Key Responsibilities:Registering applicants...
-
Estate Agent Trainee
4 weeks ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent OpportunityWe are seeking a motivated and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading estate agency in London.Key Responsibilities:Registering applicants...
-
Estate Agent Trainee
5 days ago
United Kingdom Dexters Estate Agent Group Full timeUnlock Your Potential as a Trainee Estate AgentWe are seeking a talented and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a key member of our team, you will be responsible for building relationships with customers and clients, registering applicants, and generating offers.What We Offer:Uncapped commission...
-
Estate Agent Trainee
1 month ago
United Kingdom Dexters Estate Agent Group Full timeUnlock Your Potential as a Trainee Estate AgentAre you a people person with a passion for building relationships and a drive to succeed? Do you want to launch a rewarding career in real estate with a leading estate agency? We're looking for ambitious individuals to join our Lettings Teams in London and embark on a fantastic career journey with us.We offer an...
-
Estate Agent Trainee
1 month ago
United Kingdom Dexters Estate Agent Group Full timeUnlock Your Potential as a Trainee Estate AgentAre you a people person with a passion for building relationships and a drive to succeed? Do you want to launch a rewarding career in real estate with a leading estate agency? We're looking for ambitious individuals to join our Lettings Teams in London and embark on a fantastic career journey with us.We offer an...
-
Estate Agent Career Starter
2 weeks ago
United Kingdom Dexters Estate Agent Group Full timeWe are seeking a talented and ambitious individual to join our Sales Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading Estate Agent in London.Key Responsibilities:Registering applicantsCall outs and speaking to buyers,...
-
Estate Agent Trainee
3 weeks ago
United Kingdom Dexters Estate Agent Group Full timeAre you looking for a career in estate agency? We have an exciting opportunity for a Trainee Estate Agent to join our Sales Teams in London. As a Trainee Estate Agent, you will be responsible for building relationships with customers and clients, registering applicants, and viewing properties. You will also be involved in generating offers and seeing deals...
-
Fulham Estate Agent Trainee
2 weeks ago
United Kingdom Dexters Estate Agent Group Full timeWe are seeking a talented and ambitious individual to join our Sales Teams in London as a Trainee Estate Agent. As a key member of our team, you will be responsible for building relationships with customers and clients, registering applicants, and viewing properties. Our comprehensive training programme will equip you with the skills and knowledge needed to...
-
Estate Agent Trainee
2 weeks ago
United Kingdom Dexters Estate Agent Group Full timeWe are seeking a Trainee Estate Agent to join our Sales Teams in London. As a Trainee Estate Agent, you will be responsible for registering applicants, conducting call outs, viewing properties, and building relationships with customers and clients. Our comprehensive training programme will equip you with the skills and knowledge to succeed in this role.Key...
-
Estate Agent Trainee
2 weeks ago
United Kingdom Dexters Estate Agent Group Full timeTrain to be a Top Estate AgentWe are looking for a motivated and ambitious individual to join our Lettings Team in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to learn from the best and develop a successful career in the property industry.Key Responsibilities:Registering applicantsCall outs and speaking to...
-
Estate Agent Trainee Canary Wharf
3 weeks ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent OpportunityWe are seeking a motivated and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading estate agency in London.Key Responsibilities:Registering applicants...
-
Estate Agent Trainee
2 weeks ago
United Kingdom Dexters Estate Agent Group Full timeWe are seeking a Trainee Estate Agent to join our Sales Teams in London. As a Trainee Estate Agent, you will be responsible for registering applicants, conducting call outs, and building relationships with customers and clients. You will also be involved in viewings, generating offers, and seeing deals through to completion.Key Responsibilities:Registering...
-
Estate Agent Trainee Canary Wharf
2 months ago
United Kingdom Dexters Estate Agent Group Full timeTrainee Estate Agent - First Year £35k-£45k OTEWe are seeking a talented and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a leading estate agency in London.Key...