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Golf Retail Supervisor
2 months ago
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
GOLF
The Belfry's renowned Golf team offers exceptional experiences across three courses: The Brabazon, The PGA, and The Derby. As a four-time host of the Ryder Cup and recent host of the British Masters, the Belfry is always committed to excellence. The Golf Shop, UK's largest, provides top-quality apparel and equipment. The Golf Operations team ensures smooth tee-offs, while the Golf Academy offers skill refinement with top tracer technology, custom fit equipment, and lessons from PGA professionals. From novices to seasoned players, The Belfry Hotel & Resort caters to all golf enthusiasts with passion and expertise.
Salary
The on-target earning potential for this role is a 28,600.00 annual salary, comprising a base salary of 26,998.00 supplemented by an estimated 1602 in gratuities per annum, ensuring a rewarding compensation package.
About the role
As the retail supervisor, you will be responsible for supervising the organisation and delivery of the golf retail operation within The Belfry. Taking ownership to deliver an exceptional retail and golf check-in experience to all customers. Ensuring all revenue streams are maximised capitalising on revenue opportunities. Championing customer service by exceeding customers' expectations through consistently high professional standards of service. Ensuring compliance with health and safety regulations.
Key responsibilities of this role include:
Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Maintaining consistent guest satisfaction through collating guest feedback and communicating this with the team, implementing changes or training where necessary
Supporting the inventory controller on the retail stock operation by overseeing the receiving, handling, replenishment and stock taking of the inventory
To directly deal with problems, enquiries and complaints from guests and members. Keeping the golf management team updated where required.
Implement regular and effective pre shift briefing and de-briefing sessions with the team.
Supporting head professional with additional retail at the academy
Oversee the custom fit after sales service liaising closely with the golf academy team
Further develop corporate merchandise offering and sales in collaboration with golf sales team
About you
The ideal candidate will be experienced in golf retail either as part of a Golf Club or standalone sports business and experienced in leading a team within a busy retail environment. You will also be able to:
Provide leadership, direction and support to the employees of the golf retail department to develop a highly motivated and engaged team, who can deliver excellent standards of service in all areas
Demonstrate exceptional customer service and communication skills
Be passionate about working in a high-quality retail environment that celebrates individual and team success
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you.
