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Survey Operations Analyst, Consumer Insights

4 months ago

London, United Kingdom in Newbury Full time
Survey Operations Analyst, Consumer Insights

Cpl Life Sciences

Posted today

This advertiser has chosen not to accept applicants from your region.

Survey OperationsAnalyst, Consumer Insights

Hybrid role- London

Pay: Up to £300 day

  • Experience in survey deployment
  • Qualtrix required

We are one ofthe leading digital video services on the Internet today, and we’rejust getting started changing the way millions of people around theworld enjoy content. Our studios is the movies and televisiondevelopment and production arm. It is our role to produce originalcontent and license studio programs worldwide in exclusive service ofour customers.

We need your passion, innovativeideas, and creativity to help take us to new heights.

Key job responsibilities

• Supportprogramming, QA, sampling and deployment tasks for surveys acrossmultiple locales and languages

• Partner with Research Managersand Operations managers across global panels to support translationstasks and processes

• Evaluates and analyzes research scope,define project needs

• Designs research approach and strategy,define milestones, timelines, and KPI

• Documents end-to-endworkflow, RACI, SOP, and SLA as required

• Dives deep andanalyzes data from various sources and iterate the mechanisms asneeded

• Identifies opportunities to make the workflow moreefficient and recommends strategy for streamlining

•Independently or under manager’s supervision make high judgement callson ambiguous issues

• Dive Deep: develop a deep understandingof our partners research needs and create impactful testing strategies

• Customer Obsession - Drive excellence in customer engagementand retention policies

About the team

TheGlobal Research Operations team:

• Leads recruitment andcustomer engagement initiatives to retain high response rates

•Drives customer obsessed solutions to custom testing strategies

• Develops visual reporting tools used by cross-teamstakeholders

• Partners across multiple teams to deep dive intocustomer data

• 1-2 years of professional non-internship experience(marketing, consumer insights, or project management)

•Experience in deploying, programming and/or writing surveys

•Experience using Microsoft Excel to manipulate and analyze data

• Proficiency in English, and one of: French, Spanish, Swedish,Portuguese, Japanese, German, Italian, or Dutch, is a plus

•Enthusiasm for film and television production and programming

•Bachelor's degree or equivalent experience.

Preferred qualifications

• 2+ years ofprofessional experience in the market research field

•Experience translating complex data sets into clear and compellingwritten narratives

• Strong presentation skills specificallyspeaking about research methodologies and findings

•Understanding of basic statistics

• Demonstrated ability tocollaborate effectively across internal teams

• Proficiency inMS Excel, Word, SPSS, Tableau

• Meets/exceeds leadershipprinciples requirements for this role

• Meets/exceedsfunctional/technical depth and complexity for this role

If you are interested please send your CV to

#J-18808-Ljbffr