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Sales Team Leader

3 months ago

Hove, United Kingdom HomeShield Direct Full time
Purpose

This role reports directly to the Head of Learning & Development and the Head of Sales.

Managing a team of high-performing agents, the Sales Team Leader will be responsible for acquisition campaigns and ensuring that high sales performance and quality standards are met. The successful applicant will need to be influential and a strong Team Leader.

As the team will consist of high-performing agents the Sales Team Leader will be responsible for delivering exceptional performance.

Core Duties
Achieve sales targets by managing a team.
Achieving other KPI's including sales quality, productive hours delivered & conversion rate.
Motivate team members
Embed a culture of best practice and high-performance
Ensure process, policy and procedures are followed
Conduct regular performance reviews with team members
Ensure team members receive sufficient coaching and support to be successful
Deliver constructive feedback to the team
Design and implement incentives to boost team morale and productivity.
Taking escalated manager calls
Providing feedback to the Head of L&D and the Head of Sales

Experience Required
Strong leadership skills
Previous experience working in a Telesales call centre essential.
Proven track record of successfully managing a sales team
Highly motivated
Excellent people skills
Highly organised
Knowledge of Excel preferred

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:
On-site parking
Schedule:
Monday to Friday
Ability to commute/relocate:
Hove, East Sussex: reliably commute or plan to relocate before starting work (required)
Work Location: In person