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Membership Operations Manager
3 months ago
Are you a skilled leader with experience in exams, training, or learning environments? Are you passionate about ensuring candidates have the opportunity to demonstrate their abilities? Our client, a leading membership organisation in the industry, is seeking a dynamic and proactive Exams Operations Manager to join their team
The Role:
As the Exams Operations Manager, you will lead a team of administrators to deliver and enhance candidate-facing services. You will be responsible for overseeing the smooth running of exams, managing resources, and resolving any escalated operational complaints or concerns. Your role will also involve attending global partnership, budget oversight, and project board meetings, providing valuable input and reporting back to the post-holder.
Key Responsibilities:
Line management of a team of 3 staff, ensuring appropriate resource allocation and setting clear objectives
Budget management, approving invoices, and monitoring income against targets
Ensuring excellent customer service through the admin team, addressing escalated complaints and concerns
Gaining a deep understanding of the exam hub and setting up sittings for the 2025 intake
Attending meetings in a cover capacity, providing input and sharing updates with the post-holder Experience:
To succeed in this role, our ideal candidate will have:
Previous experience in line management within exams, training, or learning environments
The ability to quickly familiarise themselves with exam platforms
Excellent communication skills to engage with professionals and internal stakeholders
Comfort working in a complex ecosystem with a diverse volunteer examiner body Context for the Role:
The Exams Operations Manager plays a vital role in ensuring the efficient and consistent delivery of exams to a wide range of candidates, trainers, and examiners. You will work across different formats, global venues, and timezones, collaborating with a large volunteer examiner body to reduce risk, enhance existing workflows, and create a fair and inclusive experience for all candidates.
⏰ This is a Temporary Contract:
- Contract Length: 1 month
- Working Pattern: Full-time, hybrid
Hourly Rate: £27 - £33
✨ Why Temp with Office Angels: We would love for you to join us Some of the great perks of temping through Office Angels include:
Hybrid working model.
Flexible working hours.
Office Angels Boost benefits - The BEST temp benefits
Weekly pay and recognition through the Temporary Candidate of the Month award.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
