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Customer Service Coordinator
4 months ago
Your Role
• Serve as the first point of contact for all customer inquiries, ensuring all communications are handled in a timely and efficient manner to provide exceptional customer service.
• Process customer orders proficiently and accurately within the appropriate time frames.
• Oversee the generation of quotes and provide pricing information to merchant stockists, collaborating with external sales teams when necessary to meet customer and business needs.
• Proactively identify and resolve issues as they arise to ensure smooth operations.
• Handle delivery and invoice queries proficiently, ensuring swift and effective resolution.
• Maintain accurate and up-to-date records and essential information for all customer interactions.
About You
• At least 2 years of experience in a customer service role.
• Ideally, previous experience within the manufacturing and/or construction industry.
• Proficient IT skills and experienced in using CRM systems.
• Proven ability to handle customer complaints effectively and professionally.
• A pro-active thinker with strong problem-solving skills.
• Excellent planning, organising and task implementation skills with a high degree of accuracy.
• Strong communication skills for interacting with internal and external contacts.
We offer you
· Enjoy a competitive salary and other incentives.
· Comprehensive Benefits that include 25 days of annual leave, a generous company pension scheme, life assurance, and employee discounts.
· Grow your skills with ongoing L&D opportunities.
About Brett
Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 700 people.
With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for
big ideas.
Brett Group is committed to diversity and is an equal opportunity employer. We celebrate diversity and encourage individuals of all backgrounds to apply.
Closing Date: 24th May 2024
