Service Delivery Manager

5 days ago


Cambridge, United Kingdom La Fosse Full time

Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.


Location: Cambridgeshire (2 days a week)

Rate: £525 per day (inside IR35)

Duration: 6 months minimum.


Key Responsibilities

  • Release Planning & Coordination : Develop and manage the release schedule. Coordinate with various stakeholders (development, testing, operations) to align on release requirements and timelines. Communicate plans and updates to senior management and stakeholders.
  • Release Execution & Deployment : Oversee deployments to production, manage risks, resolve issues, and ensure smooth releases across IT streams.
  • Risk Management : Identify and mitigate potential risks associated with releases. Ensure rollback plans are prepared for emergencies.
  • Continuous Improvement : Work with development, QA, and operations teams to enhance release processes and address issues based on post-release analyses.
  • Compliance & Governance : Ensure release practices meet internal standards, industry regulations, and governance frameworks. Conduct reviews post-release for accountability and improvements.


Key Skills & Competencies

  • Technical Expertise : Strong knowledge of SDLC, Agile methodologies, and CI/CD pipelines. Experience with tools such as Jira, Jenkins, Git, and ServiceNow.
  • Project Management : Excellent organizational skills, time management, and the ability to manage multiple releases simultaneously.
  • Communication & Leadership : Ability to coordinate cross-team efforts, communicate effectively, and lead teams through release cycles.
  • Problem-Solving : Strong analytical skills to troubleshoot efficiently and handle pressure in a dynamic environment.


Qualifications & Experience

  • Must have a background working with Development teams, understanding of SDLC and CI/CD pipelines. Applications focused, not infrastructure.
  • 5+ years in Service Delivery, ideally with ServiceNow experience.
  • Experience in managing releases in Agile or DevOps environments.
  • Broad ITSM experience, ability to manage communications with internal and external stakeholders globally.
  • Certifications such as ITIL, PMP, or Scrum Master are a plus.
  • A strategic mindset, resilience under pressure, and adaptability to a fast-paced environment.


Sound like you? Please do apply for a call to discuss.



  • Cambridge, Cambridgeshire, United Kingdom Supreme Delivery Service Full time

    Job DescriptionWe are seeking a skilled Delivery Driver to join our team, responsible for safely and efficiently delivering packages to customers' locations. This role requires excellent driving skills, attention to detail, and effective communication with customers and colleagues. If you enjoy driving and are looking for a challenging and rewarding role, we...


  • Cambridge, Cambridgeshire, United Kingdom Supreme Delivery Service Full time

    SalaryAs a Delivery Driver with the Supreme Delivery Service, you can expect a competitive daily rate of £130-£180 per day, depending on your experience and performance. In addition to your base salary, you will also have the opportunity to earn performance bonuses and overtime pay, making this a highly rewarding role.


  • Cambridge, Cambridgeshire, United Kingdom Supreme Delivery Service Full time

    Company OverviewThe Supreme Delivery Service is a leading provider of multi-drop delivery services, offering a unique opportunity for individuals to become our trusted delivery partners. Our mission is to deliver exceptional customer service while ensuring the safe and efficient transportation of packages.


  • Cambridge, Cambridgeshire, United Kingdom Solution 47 Recruitment ltd Full time

    Job Title: Service Delivery ManagerWe are seeking a Service Delivery Manager to lead our customer service operations at Solution 47 Recruitment ltd in Sawston.About the Role:This is an excellent opportunity to develop your leadership skills and drive business growth. As a Service Delivery Manager, you will be responsible for managing customer service teams,...


  • Cambridge, Cambridgeshire, United Kingdom Russell Taylor Group Full time

    Infrastructure Project LeadRussell Taylor Group is seeking an experienced Service Delivery Manager to lead the successful delivery of infrastructure projects. As a key member of our team, you will be responsible for ensuring projects are delivered on time, within budget, and to the required quality standard.About the RoleThe ideal candidate will have a...


  • Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2...


  • Cambridge, Cambridgeshire, United Kingdom Z-Tech Full time

    Z-Tech is a fast-growing organisation with offices in Cambridge and London. We deliver high-quality services to our customers in the Energy, Water, and Rail industries.Job Description:Manage the delivery of services and contracts across main customers.Support tender and bid document preparation for Energy Business Unit opportunities.Liaise with clients to...


  • Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...


  • Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...


  • Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...


  • Cambridge, United Kingdom La Fosse Associates Ltd Full time

    Your Application Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire...


  • Cambridge, Cambridgeshire, United Kingdom La Fosse Full time

    Job SummaryWe are seeking a skilled Service Management Lead to propel and lead our ITSM team. This is a global ServiceNow environment requiring a modern leader focused on customer experience and CSI.About the RoleYou will be joining La Fosse as a Service Delivery Strategist. In this role, you will manage globally dispersed internal ITSM teams (10+ FTE) in an...


  • Cambridge, Cambridgeshire, United Kingdom SKG Consulting Full time

    Job DescriptionSKG Consulting is seeking a highly skilled Associate Director, Global Discovery Operations Lead to manage the global R&D Discovery IT Operations team. The ideal candidate will have a strong understanding of the overall R&D business process and familiarity with key pre-clinical discovery business functions.The successful candidate will be...


  • Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €525

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2...


  • Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €525

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2...


  • Cambridge, United Kingdom The Royal Society of Chemistry Full time

    Overview: , permanent Hybrid (Cambridge office) At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will be able to work from home within the UK, with the expectation that you will attend the office as needed...


  • Cambridge, Cambridgeshire, United Kingdom Ecolab Full time

    Unlock Your Potential as a Service Delivery Manager in Our Pest Elimination TeamWe are seeking a skilled and dedicated Service Delivery Manager to join our esteemed team at Ecolab. As an industry leader in pest elimination, we offer a unique opportunity for growth and development in a dynamic and inclusive environment.The successful candidate will have the...


  • Cambridge, Cambridgeshire, United Kingdom arm limited Full time

    Job Title: Strategic Service Delivery LeadAbout the Role:We are seeking a seasoned professional to lead our Service Management office in Bengaluru, reporting into Enterprise IT Leadership. As a key member of the EIT team, you will be responsible for defining and driving all aspects of EIT Service Management strategy, processes, policies, and procedures. Your...


  • Cambridge, Cambridgeshire, United Kingdom Recruitment Helpline Ltd Full time

    Service Delivery SpecialistWe are seeking a skilled Service Delivery Specialist to join our team at Recruitment Helpline Ltd. As a Field Service Engineer, you will be responsible for delivering exceptional service to our clients.Key ResponsibilitiesDeliver top-notch service to clients across the regionUtilize company van, mobile phone, and tools to ensure...


  • Cambridge, United Kingdom Jonathan Lee Recruitment Full time

    Resource Planning ManagerAdvanced engineering manufacturing, multiple consumer sectors HQ Cambridgeshire, Hybrid roleExcellent salary, car or car allowance, 30% bonus potential, pension, 25 days holiday. Individual medical cover Be a Game-Changer in Technical Services!Are you ready to lead and transform how our client allocates and optimise resources across...