Service Delivery Assoc
3 days ago
**Service Delivery Associate**
**Hybrid Role (Based in Cambridge)**
**Up to £38k (Dependant on experience) + bonus + benefits**
My client is a well-established, innovative, and high-growth Cloud & Cyber Security company providing digital transformation services to businesses across industries looking to add an ambitious and confident Service Delivery Associate to their growing team.
As the Service Delivery Associate you will be responsible for building and maintaining strong relationships with each customer. You will work to ensure business and customer requirements are fully understood and met. You will also be tasked with ensuringcustomer loyalty and satisfaction are maintained at the highest standard.
**Key Requirements**
Strong communication skills
Excellent understanding of ITIL
Proven ability to effectively manage relationships with stakeholders of all levels
**Responsibilities**
Building and maintaining strong relationships with customers
Creating Service Management Reports and conducting quarterly reviews with customers
Supporting the development of Customer Satisfaction and Loyalty programmes
Ensuring customer satisfaction levels are maintained at the highest standard
Identifying business process gaps and working with stakeholders to continuously improve processes
**Desirable**
ITIL Qualification
SaaS Background
-
Service Delivery Technician
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly skilled Service Delivery Technician to join our team. As a key player in our field service operations, you will be responsible for ensuring the seamless delivery of technical services to our clients.With a strong focus on customer satisfaction, you will work closely with our team to identify areas for...
-
Service Delivery Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom La Fosse Full time £525Join La Fosse's Service Management team as a Service Delivery Specialist and take on the challenge of creating a cohesive, optimal, and transparent release schedule for software applications and systems.Key ResponsibilitiesCoordinate with various stakeholders (development, testing, operations) to align on release requirements and timelines.Oversee...
-
Service Delivery Specialist
7 months ago
Cambridge, United Kingdom The Royal Society of Chemistry Full timeOverview: , permanent Hybrid (Cambridge office) At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will be able to work from home within the UK, with the expectation that you will attend the office as needed...
-
Service Delivery Manager
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom EA First Full timeEA First seeks an experienced Service Delivery Manager to lead our EMEA operations during a period of transition. The ideal candidate will have a strong background in customer service and fulfilment, with a proven ability to adapt and drive results.An estimated salary for this position is £70,000.Key responsibilities include: Overseeing customer service,...
-
Service Delivery Specialist
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Citron Talent Acquisition Team Full timeAre you a dedicated professional seeking a challenging role with opportunities for growth and development?We are currently looking for a skilled Service Delivery Specialist to join our Citron Talent Acquisition Team.About the RoleThe Service Delivery Specialist will play a vital role in supporting the day-to-day management of servicing our customers,...
-
Director of Service Delivery
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom YMCA Robin Hood Group Full timeWe are seeking a Director of Service Delivery to join our team at YMCA Robin Hood Group. In this role, you will oversee the operational excellence of our residential service for children in care.With an ambitious plan to expand our service, you will lead and manage our Operations Managers and Registered Managers of our current home portfolio. Your goal is to...
-
Service Delivery Manager
1 month ago
Cambridge, Cambridgeshire, United Kingdom Russell Taylor Group Full timeInfrastructure Project LeadRussell Taylor Group is seeking an experienced Service Delivery Manager to lead the successful delivery of infrastructure projects. As a key member of our team, you will be responsible for ensuring projects are delivered on time, within budget, and to the required quality standard.About the RoleThe ideal candidate will have a...
-
Service Delivery Professional
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Coalesce Recruitment Limited Full timeWe are looking for a skilled Service Delivery Professional to join our team at Coalesce Recruitment Limited. This role involves working independently to deliver excellent service to our clients across Cambridgeshire.The estimated salary for this position is approximately £37,500 per year.About the Company:Coalesce Recruitment Limited is a leading...
-
Service Delivery Expert
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full timeRole Overview:We are seeking a skilled Service Delivery Expert to join our team at Rise Technical Recruitment Limited.Location:The successful candidate will be based in the Midlands, covering sites across the UK.Salary Range:£32,000 - £36,000 per annum.Key Responsibilities:The role involves providing technical support and maintenance services to clients....
-
Service Delivery Manager
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom EA First Full timeJob DescriptionIn this exciting opportunity, you will take on the role of Service Delivery Manager, overseeing customer service and fulfilment operations across EMEA. Your expertise will drive business growth, improve efficiency, and enhance the overall customer experience.Your key responsibilities will include:Leading cross-functional teams to achieve...
-
Assoc Consultant, Strat/life Sci
3 days ago
Cambridge, United Kingdom IQVIA Full timeIndividuals joining us are assured of a rewarding career in life sciences consulting, replete with opportunities to address diverse and challenging client problems, travel on cross-geography projects, interact with senior client leaders and gain exposure to a truly multicultural and collaborative work environment. **Role & Responsibilities** Your...
-
Highway Service Delivery Lead
6 days ago
Cambridge, Cambridgeshire, United Kingdom Remedy Social Work Full timeThe Place and Sustainability Directorate at Remedy Social Work has a vital impact on the daily lives of everyone in Cambridgeshire. As a Head of Highways Maintenance, you will be instrumental in driving the delivery of high-quality services across the county.Your primary focus will be on managing the operational aspects of Highways Maintenance, including...
-
Service Delivery Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Pioneer Selection Full timeService Delivery Position at Pioneer SelectionWe are looking for a skilled operative to join our team in the Cottenham, Cambridge area.The successful candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key Tasks:Carry out field service duties as assigned by...
-
Service Delivery Manager
2 months ago
Cambridge, United Kingdom La Fosse Full timeYour IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2...
-
Service Delivery Manager
2 months ago
Cambridge, United Kingdom La Fosse Full timeYour IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...
-
Service Delivery Manager
2 months ago
Cambridge, United Kingdom La Fosse Full timeYour IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...
-
Service Delivery Manager
2 months ago
Cambridge, United Kingdom La Fosse Full timeYour IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...
-
Service Delivery Manager
1 month ago
Cambridge, United Kingdom La Fosse Full timeYour IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2 days...
-
Senior Service Delivery Manager
2 hours ago
Cambridge, Cambridgeshire, United Kingdom EA First Full timeAbout the OpportunityAs a key member of our team, you will play a vital role in driving our service delivery strategy forward. You will lead a small team, implementing process improvements and collaborating across departments to achieve exceptional results.We are seeking a highly skilled and experienced Service Delivery Manager who can bring value to our...
-
Service Delivery Lead
2 weeks ago
Cambridge, United Kingdom Rise Technical Recruitment Limited Full timeJob Summary:We are seeking a Service Delivery Lead to join our team in Cambridge. This is an exciting opportunity for a highly motivated and experienced individual to take on a leadership role and manage a team of skilled engineers.About the Role:Lead a team of mobile and workshop techniciansEnsure productivity, performance, and health and safety across the...