Service Delivery Manager

1 month ago

Cambridge Cambridgeshire, United Kingdom La Fosse Full time €525

Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.

Location: Cambridgeshire (2 days a week)

Rate: £525 per day (inside IR35)

Duration: 6 months minimum.

Key Responsibilities

  • Release Planning & Coordination : Develop and manage the release schedule. Coordinate with various stakeholders (development, testing, operations) to align on release requirements and timelines. Communicate plans and updates to senior management and stakeholders.
  • Release Execution & Deployment : Oversee deployments to production, manage risks, resolve issues, and ensure smooth releases across IT streams.
  • Risk Management : Identify and mitigate potential risks associated with releases. Ensure rollback plans are prepared for emergencies.
  • Continuous Improvement : Work with development, QA, and operations teams to enhance release processes and address issues based on post-release analyses.
  • Compliance & Governance : Ensure release practices meet internal standards, industry regulations, and governance frameworks. Conduct reviews post-release for accountability and improvements.

Key Skills & Competencies

  • Technical Expertise : Strong knowledge of SDLC, Agile methodologies, and CI/CD pipelines. Experience with tools such as Jira, Jenkins, Git, and ServiceNow.
  • Project Management : Excellent organizational skills, time management, and the ability to manage multiple releases simultaneously.
  • Communication & Leadership : Ability to coordinate cross-team efforts, communicate effectively, and lead teams through release cycles.
  • Problem-Solving : Strong analytical skills to troubleshoot efficiently and handle pressure in a dynamic environment.

Qualifications & Experience

  • Must have a background working with Development teams, understanding of SDLC and CI/CD pipelines. Applications focused, not infrastructure.
  • 5+ years in Service Delivery, ideally with ServiceNow experience.
  • Experience in managing releases in Agile or DevOps environments.
  • Broad ITSM experience, ability to manage communications with internal and external stakeholders globally.
  • Certifications such as ITIL, PMP, or Scrum Master are a plus.
  • A strategic mindset, resilience under pressure, and adaptability to a fast-paced environment.

Sound like you? Please do apply for a call to discuss.

  • Delivery Driver

    1 month ago

    Peterborough, Cambridgeshire, United Kingdom Supreme delivery Service Full time €130 - €180

    Apply now for a multi-drop delivery driver position with SUPREME DELIVERY SERVICE and become our delivery partner !* If you hold a valid UK or EU driving licence with no more than 6 points and if You hold it for more than a year and enjoy driving then this might be the perfect job for You.. We provide You with a van and diesel both free of charge.. £...

  • Delivery Driver

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Supreme delivery Service Full time €130 - €180

    Apply now for a multi-drop delivery driver position with SUPREME DELIVERY SERVICE and become our delivery partner !* If you hold a valid UK or EU driving licence with no more than 6 points and if You hold it for more than a year and enjoy driving then this might be the perfect job for You.. We provide You with a van and diesel both free of charge.. £...

  • Service Delivery Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €525

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2...

  • Senior Service Delivery Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €525

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. Cambridgeshire (2 days a week) Release Planning & Coordination : Coordinate with various stakeholders (development,...

  • Senior Service Delivery Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €525

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. Cambridgeshire (2 days a week) Release Planning & Coordination : Coordinate with various stakeholders (development,...

  • Head of Service Delivery

    7 months ago

    Cambridgeshire, United Kingdom Eh20 Group Full time

    **Head of Service Delivery - Cambridge - Up To £80k + Car/Car Allowance + Bonus** We are seeking a dynamic and motivated individual to assume the role of a leader for a network operations and service delivery team. We require someone with exceptional interpersonal abilities and a strong aptitude for engaging with others. The primary responsibilities of...

  • Service Delivery Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Russell Taylor Group Full time

    Infrastructure Project LeadRussell Taylor Group is seeking an experienced Service Delivery Manager to lead the successful delivery of infrastructure projects. As a key member of our team, you will be responsible for ensuring projects are delivered on time, within budget, and to the required quality standard.About the RoleThe ideal candidate will have a...

  • Service Delivery Manager

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom EA First Full time

    EA First seeks an experienced Service Delivery Manager to lead our EMEA operations during a period of transition. The ideal candidate will have a strong background in customer service and fulfilment, with a proven ability to adapt and drive results.An estimated salary for this position is £70,000.Key responsibilities include: Overseeing customer service,...

  • Service Delivery Manager

    2 months ago

    Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2...

  • Service Delivery Manager

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom EA First Full time

    Job DescriptionIn this exciting opportunity, you will take on the role of Service Delivery Manager, overseeing customer service and fulfilment operations across EMEA. Your expertise will drive business growth, improve efficiency, and enhance the overall customer experience.Your key responsibilities will include:Leading cross-functional teams to achieve...

  • Service Delivery Manager

    2 months ago

    Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...

  • Service Delivery Manager

    2 months ago

    Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...

  • Service Delivery Manager

    2 months ago

    Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.Location: Cambridgeshire (2 days a...

  • Service Delivery Manager

    1 month ago

    Cambridge, United Kingdom La Fosse Full time

    Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure. Location: Cambridgeshire (2 days...

  • Service Delivery Manager

    3 weeks ago

    Cambridgeshire, United Kingdom South Cambridgeshire District Council Full time

    About the Role: We are seeking an experienced Operations Manager to join our team at South Cambridgeshire District Council (SCDC). As Operations Manager Response and Voids, you will lead on day-to-day repairs, void refurbishments, and relet service activities, delivering key departmental objectives. You will work closely with the Senior Management Team and...

  • Service Management Lead

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €650

    You'll be joining an entertainment firm with a unique requirement in order to propel and lead their ITSM team. This is a global ServiceNow environment seeking a modern leader who's focused on customer experience, and CSI. You'll need to have managed globally dispersed internal ITSM teams (10+ FTE) in an environment 2000+ users. ServiceNow is...

  • Service Management Lead

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom La Fosse Full time €650

    You'll be joining an entertainment firm with a unique requirement in order to propel and lead their ITSM team. This is a global ServiceNow environment seeking a modern leader who's focused on customer experience, and CSI. You'll need to have managed globally dispersed internal ITSM teams (10+ FTE) in an environment 2000+ users. ServiceNow is...

  • Service Delivery Manager

    2 days ago

    Cambridge, United Kingdom Venn Group Full time

    Service Delivery Manager - Cambridge - 1 day per month on site Key Responsibilities: - Being part of the Delivery Team, facilitating the resolution of complex technical and business problems, which have an impact on technical and financial results of the company ensuring the highest level of operational service delivery - Being the main point of contact...

  • Service Delivery Assoc

    1 day ago

    Cambridge, United Kingdom Tria Recruitment Full time

    **Service Delivery Associate** **Hybrid Role (Based in Cambridge)** **Up to £38k (Dependant on experience) + bonus + benefits** My client is a well-established, innovative, and high-growth Cloud & Cyber Security company providing digital transformation services to businesses across industries looking to add an ambitious and confident Service Delivery...

  • Service Delivery Strategist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom La Fosse Full time

    Job SummaryWe are seeking a skilled Service Management Lead to propel and lead our ITSM team. This is a global ServiceNow environment requiring a modern leader focused on customer experience and CSI.About the RoleYou will be joining La Fosse as a Service Delivery Strategist. In this role, you will manage globally dispersed internal ITSM teams (10+ FTE) in an...