Service Delivery Manager

5 days ago

Cambridge Cambridgeshire, United Kingdom La Fosse Full time €525

Your IT Service Delivery role works within the Service Management team alongside project, development, platform, and operations teams to create a cohesive, optimal, and transparent release schedule for software applications and systems. This is focused heavily on working with Application teams, as opposed to Infrastructure.

Location: Cambridgeshire (2 days a week)

Rate: £525 per day (inside IR35)

Duration: 6 months minimum.

Key Responsibilities

  • Release Planning & Coordination : Develop and manage the release schedule. Coordinate with various stakeholders (development, testing, operations) to align on release requirements and timelines. Communicate plans and updates to senior management and stakeholders.
  • Release Execution & Deployment : Oversee deployments to production, manage risks, resolve issues, and ensure smooth releases across IT streams.
  • Risk Management : Identify and mitigate potential risks associated with releases. Ensure rollback plans are prepared for emergencies.
  • Continuous Improvement : Work with development, QA, and operations teams to enhance release processes and address issues based on post-release analyses.
  • Compliance & Governance : Ensure release practices meet internal standards, industry regulations, and governance frameworks. Conduct reviews post-release for accountability and improvements.

Key Skills & Competencies

  • Technical Expertise : Strong knowledge of SDLC, Agile methodologies, and CI/CD pipelines. Experience with tools such as Jira, Jenkins, Git, and ServiceNow.
  • Project Management : Excellent organizational skills, time management, and the ability to manage multiple releases simultaneously.
  • Communication & Leadership : Ability to coordinate cross-team efforts, communicate effectively, and lead teams through release cycles.
  • Problem-Solving : Strong analytical skills to troubleshoot efficiently and handle pressure in a dynamic environment.

Qualifications & Experience

  • Must have a background working with Development teams, understanding of SDLC and CI/CD pipelines. Applications focused, not infrastructure.
  • 5+ years in Service Delivery, ideally with ServiceNow experience.
  • Experience in managing releases in Agile or DevOps environments.
  • Broad ITSM experience, ability to manage communications with internal and external stakeholders globally.
  • Certifications such as ITIL, PMP, or Scrum Master are a plus.
  • A strategic mindset, resilience under pressure, and adaptability to a fast-paced environment.

Sound like you? Please do apply for a call to discuss.

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