Customer Service Coordinator

4 weeks ago

London, United Kingdom HyperGrowth Recruitment Full time
Customer Service CoordinatornUp to £28,000 + BenefitsnBrighton – Hybrid – 3 days a week in officenFull time

We’ve teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Coordinator

Company Overview

When the biggest news in the watch-world for 2020 was that a certain brand (that shall not be named) had increased their case size by an unfathomable 1mm it got us thinking…

Why can’t horology be a little bit more playful from time to time? In an oh-so-serious industry, Studio Underd0g offers a fresh and playful perspective.

Studio Underd0g are doing things differently, with a fresh approach to the watch market, they are pushing the boundaries of what’s possible, and having fun whilst doing it.

Founded by designer Richard Benc, having been in the watch industry for over 5 years, he wanted to create something that he could call his own. Studio Underd0g was a passion-project that has been brought to life thanks to the overwhelmingly positive feedback from the enthusiast community. Now growing rapidly on a global scale, we are building a ground breaking team to keep up with demand

Find out more about the products here:

The Role:

Responsible for delivering excellent customer service and providing comprehensive administrative support. This role involves managing customer inquiries, resolving issues, maintaining office operations, and supporting various administrative tasks to ensure the office runs smoothly.

What You’ll Do:

Customer Service:

Serve as the first point of contact for customers, addressing inquiries via email and in person.nProvide accurate information about products, services, and policies.nHandle customer complaints and issues, ensuring a prompt and effective resolution.nMaintain a positive and professional demeanour in all interactions with customers.nRecord customer interactions, issues, and resolutions in the customer service database.nCollect and analyse customer feedback to identify areas for improvement.nDevelop and maintain strong relationships with key customers.

Administrative Support:

Assist with daily office operations, including handling correspondence , and managing office supplies.nSchedule and coordinate meetings, appointments, and travel arrangements for staff.nPrepare and edit documents, reports, presentations, and other materials.nMaintain and update filing systems, both electronic and physical.nHandle confidential and sensitive information with discretion.nEnsure the office is well-organised and presentable, managing office supplies and equipment.nLiaise with vendors, service providers, and building management to maintain office facilities.nAssist with budget tracking and expense reporting.nSupport onboarding processes for new employees, including preparing workstations and necessary documentation.

Support for Special Projects:

Assist in the planning and execution of special projects and company events.nConduct research and gather data as needed for projects and presentations.nProvide additional support to various departments as needed.

Skills You’ll Need:

2+ years of experience in customer service and/or administrative roles.nStrong interpersonal and communication skills.nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.nExcellent organisational and multitasking abilities.nAbility to handle multiple tasks simultaneously and work independently.nDiscretion and confidentiality in handling sensitive information.nFamiliarity with the watch industry or passionate about Horology is a plus.

Preferred Skills:

Experience with customer relationship management (CRM) software.nFamiliarity with office management procedures.nAbility to work in a fast-paced environment and handle stressful situations calmly.nStrong problem-solving skills and attention to detail.

Benefits:

Competitive base salary of up to £28,000 with regular salary reviewsnFun team socialsnThe opportunity to work in a high growth scale upn+ much more

If this sounds like you then hit apply or email Kyle on to find out more

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