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Sales Order Management

4 months ago

Wotton Surrey, United Kingdom Azenta Life Sciences Full time
Customer Care / Sales Order Management Representative
Location: Irlam, Manchester or Wotton, Surrey
Your Rewards: Competitive Salary /Bupa Health Care / Company Bonus Scheme / Share Purchase Options
The Customer Care / Sales Order Representative will have direct interaction with our external as well as internal customers on a daily basis.
All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.
What you will be doing
* Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary.
* Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.
* Shipment scheduling according to product availability.
* Invoicing of shipped orders
* Arranging goods collections
* Professionally handle incoming requests, via phone and email, to ensure that issues are resolved both promptly and thoroughly to strive to achieve a “close-loop” resolution process for the customer, limiting the need for customer call back.
* Actively and diligently pursues answers from internal resources.
* Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.
* Strong communication and multi-tasking skills with a focus on strong attention to detail.
* Able to work independently; motivated to seek guidance from wider network of colleagues.
* Other duties as assigned.
Qualifications
* Experience preferably in a fast-paced, manufacturing or life sciences Customer Care or Customer experience environment.
* Professional demeanour; excellent phone skills, strong attention to detail, team player.
* Customer-first attitude a must; understands that the customer is the driving force behind all activity.
* Ability to work in a high-volume environment with minimal supervision is required.
* Experienced ERP, Microsoft Office proficiency.
* Excellent time management and organizational skills with the ability to effectively prioritise
* European language(s) desirable (German preferred)