Service Coordinator

6 days ago

London Area, United Kingdom Firetecnics Systems™ Ltd Full time

Service Co-Ordinator-Permanent-Office based

We are a well-established Fire Safety Company based in London Bermondsey SE1 area.


We are urgently recruiting for an expert Service Coordinator to work in our maintenance and call outs department, our clients are across London and within the M25 area.


The successful candidate will be taking calls from the clients, allocating them to the relevant engineers and logging the calls into our system. In addition, they will be scheduling planned routine maintenance visits and liaising with clients and contractors.


Strong administrative skills are vital, and the candidate will need to have experience working in the services industry as well as having excellent knowledge of Microsoft Excel. Candidates must be able to work in a fast-paced environment, demonstrate an ability to work to required deadlines and have great organizational skills. Experience in the fire safety industry preferable.


The role:

  • Taking reactive call outs and allocating them to the relevant engineers
  • Effective planning and scheduling of the monthly planned preventative maintenance workload.
  • Liaising with clients to arrange appointments for engineers’ attendances
  • Liaising with field engineers on jobs
  • Using Microsoft packages on a daily basis
  • Updating in-house systems with daily activities
  • Building strong relationships with external subcontractors
  • Compiling necessary paperwork from services and call outs completed
  • Provide engineers reports to clients following engineers’ visits
  • Requesting purchase orders from clients as and when necessary
  • Updating the client portals, as necessary.
  • Working alongside Operations Manager and liaising with sales team
  • General filing & scanning
  • In addition to the above, general ad-hoc duties as required.


Qualities:

The qualities required to be successful in this role are:

  • An understanding of the fire alarm industry will be beneficial
  • Self-starter
  • Excellent communicator with client as well as co-workers
  • Able to allocate workload to engineers in the most efficient manner
  • Able to prioritise workload, even under highly pressurised circumstances
  • Able to motivate engineers
  • Work under own initiative.
  • Attention to detail
  • Perform tasks efficiently, with a high level of accuracy
  • People person (team player)
  • Positive attitude
  • Driven by results
  • Possess a polite and professional telephone manner.
  • Proactive & Strong Self-Motivation
  • Fast/Efficient Learner.
  • Commercially minded


Skills:

  • A Minimum 5 years of proven clerical and administrative experience in the service industry
  • Proficient in all MS Packages (Word, Excel, Outlook)

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