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Housing Options Officer

3 months ago

Hertford, United Kingdom Service Care Solutions Full time
Housing Options Officer (Prevention and Relief)
Hertford, Hertfordshire
3 Month Contract (Potential for Extension)
Full Time, 37 Hours Per Week
Hybrid Working Available
Start : 05/08
We are seeking a proactive, communicative and customer focused Housing Options Officer (Prevention and Relief) to for a local authority in Hertfordshire, starting in August. The role requires you to be a part of the authorities statutory prevention and relief service providing an efficient, high quality advice and assessment service for people who are homeless or threatened with homelessness ensuring that customer's circumstances are investigated and their housing and support needs are assessed and met, in accordance with homelessness legislation and statutory guidance. The client stresses that being able to demonstrate the following competencies to a high level is more important than direct experience of the job content, so it is imperative you are able to show evidence of:
personal effectiveness, managing relationships, communication skills and customer focus skills.
Main Responsibilities
Provide housing office and assistance to customers in line with current legislation and the organisation's policy, providing a professional, sensitive and confidential service
To take proactive steps to comply with the Homelessness Reduction Act 2017 and be responsible for the decision making process under act.
To meet the organisation's obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance
Act as a caseworker to customers who approach the organisation with a housing need and assist them where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available
If the customer is threatened with homelessness or becomes homeless, to complete a personalised housing plan in writing, giving details of the advice and options and regularly review individual plans
Support eligible customers to apply for the Council's Rent Deposit Guarantee SchemeEssential Requirements
Awareness of the Housing Act 1996 and the Homelessness Reduction Act 2017 and its implementation
Housing experience/experience of Homelessness legislation and practice, and providing housing advice (training will be provided)
Knowledge of areas related to homelessness prevention such as employment and relationship issues (training will be provided)
If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to