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New Enquiries Coordinator

3 months ago

Clyst St Mary, United Kingdom Avocet Legal Full time
has a fantastic opportunity for an experienced customer services or telesales professional to join our client’s fast growing, forward thinking legal services company as a New Enquiries Coordinator in Exeter.
This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client’s website or by telephone. This is not a cold calling role. The successful applicant will have a proven customer services or telesales background. It is essential that you have great telephone etiquette and the ability to build a rapport with prospective clients.
New Enquiries Coordinator responsibilities include: 
You will deal with inbound and outbound calls from people who have made an initial enquiry via our client’s website or by telephone
You will take detailed information from the clients and ensure you are asking the right questions
You will be responsible for providing the relevant information to people in relation to the services provided by the company
You will draft accurate letters/emails to send to prospective clients and new clients
New Enquiries Coordinator requirements: 
You will have proven customer service or telesales experience
You will have strong call handling experience
You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis
You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail
You will be very client focused and will have exceptional customer service skills
You will be driven and motivated in a fast-paced sales role 
You will be able to work under pressure and under your own initiative
You will be able to work well in a team environment
You will be able to work overtime when required due to the nature of the role
Salary, Hours and Benefits:
£28,000 per annum plus monthly bonus equating to approx. £3,000 per year
Progression opportunities
Working hours are 11am until 7pm Monday to Friday. You will also need to work 1 Saturday every other week with working hours of 10am until 4.30pm with a day off in the week in lieu
22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave
Pension
If you are a experienced Customer Services Advisor, Telesales Advisor or Call Handler and you are looking for a new challenge working within a unique business, please get in touch with Sophia at today