Tour Leader Manager
4 weeks ago
Trip Leader Training Manager for a quality driven company with fluent English and based in Glasgow
Job Description
Hiring and training Trip Leaders to deliver in-depth tours of Great BritainnCoaching trip leaders in tour quality and exceeding traveller expectationsnCarrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goalsnCreating and scheduling a strong high performing Trip Leaders team that exemplify the company's culture and values and team spiritnManaging relationships with Trip Leaders and vendorsnEvaluating and acting on quality issues from traveller and Trip Leader feedbacknSupporting trip delivery and developmentnReporting out to head office on KPIsnAbility to work on the road and where necessary travel with Trip Leaders and groups in a training/coaching rolenEffectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelersnAbility to drive performance in a fast-paced environment and work under pressuren24/7 Emergency support and driving resolutions of operations/customer issues (approx. one week in six)nTypical office hours are 9am-5pm however during the demands of the operational season (Apr-Oct) time out with these hours may be required
Benefits:
Competitive salary packagenIncentive bonus based on targeted resultsnMerit increase based on performancenVacation days + Personal daysnPublic Transport reimbursementnPersonal and professional growth opportunitiesnMilestone bonus and travel certificate every 5th anniversary of employment at GCCnAssociate deals on worldwide GC Tour packages at discounted pricesnReferral bonusnComprehensive training program onsitenUnique corporate culture with team building, community work, and corporate eventsnOpportunity to work as part of an international team, interacting with colleagues worldwidenGreat opportunity to learn about all aspects of the travel business and advance your career
The selected candidate should possess:
Strong knowledge of UKnAbility to work as part of a teamnStrong training/coaching skillsnPerformance Management experiencenProven and effective travel industry and staff management experiencenExcellent interpersonal / communication and problem solving skillsnFluency in written & spoken EnglishnProficient in Microsoft Word / ExcelnAs a company we look for employees who embody our corporate values which can be found here
Our Values | O.A.T. (oattravel.com)
Please send your resume and cover letter to
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