Tour Leader Manager

2 weeks ago

Glasgow, United Kingdom Grand Circle Corporation Full time

Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel.

We're the largest U.S.

direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.


We seek candidates for the following position:
Trip Leader Training Manager for a quality driven company with fluent English and based in Glasgow

Job Description

Hiring and training Trip Leaders to deliver in-depth tours of Great Britain
Coaching trip leaders in tour quality and exceeding traveller expectations
Carrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goals
Creating and scheduling a strong high performing Trip Leaders team that exemplify the company's culture and values and team spirit
Managing relationships with Trip Leaders and vendors
Evaluating and acting on quality issues from traveller and Trip Leader feedback
Supporting trip delivery and development
Reporting out to head office on KPIs
Ability to work on the road and where necessary travel with Trip Leaders and groups in a training/coaching role
Effectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelers
Ability to drive performance in a fast-paced environment and work under pressure
24/7 Emergency support and driving resolutions of operations/customer issues (approx. one week in six)
Typical office hours are 9am-5pm however during the demands of the operational season (Apr-Oct) time out with these hours may be required

Benefits:
Competitive salary package
Incentive bonus based on targeted results
Merit increase based on performance
Vacation days + Personal days
Public Transport reimbursement
Personal and professional growth opportunities
Milestone bonus and travel certificate every 5th anniversary of employment at GCC
Associate deals on worldwide GC Tour packages at discounted prices
Referral bonus
Comprehensive training program onsite
Unique corporate culture with team building, community work, and corporate events
Opportunity to work as part of an international team, interacting with colleagues worldwide
Great opportunity to learn about all aspects of the travel business and advance your career

The selected candidate should possess:
Strong knowledge of UK
Ability to work as part of a team
Strong training/coaching skills
Performance Management experience
Proven and effective travel industry and staff management experience
Excellent interpersonal / communication and problem solving skills
Fluency in written & spoken English
Proficient in Microsoft Word / Excel
As a company we look for employees who embody our corporate values which can be found here

Our Values | O.A.T. )

Please send your resume and cover letter to

  • Tour Leader Manager

    3 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Job Description Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. Trip Leader Training Manager for a...

  • Tour Leader Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

    Job Description Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. Trip Leader Training Manager for a...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. Tour Leader Manager for a quality driven company...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. Tour Leader Manager for a quality driven company...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

    At Grand Circle Travel and Overseas Adventure Travel, we are dedicated to transforming the lives of our travelers, employees, and communities. As the leading U.S. marketer of international travel for individuals aged 50 and above, we have catered to over 1 million travelers since our establishment in 1958.We are currently seeking a Trip Leader Training...

  • Tour Leader Manager

    2 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    3 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Job Description Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek...

  • Tour Leader Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We're the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Leader Manager

    4 weeks ago

    Glasgow, United Kingdom Grand Circle Corporation Full time

    Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the...

  • Tour Coordinator

    2 weeks ago

    Glasgow, United Kingdom Little's Chauffeur Drive Full time

    **Job description** We are Scotland’s largest chauffeur drive operator, with over forty luxury cars on our fleet, and bases in both Edinburgh and Glasgow. From our Headquarters in Glasgow, our experienced reservations team also organise chauffeur driven cars for our clients across the UK and Worldwide - a truly global operation. Little’s is a second...

  • Food & Drink Tour Host

    3 weeks ago

    Glasgow, United Kingdom EatWalk Full time

    Did you know Scotland was once the largest exporter of bottled beer in the world and we started exporting beer 200 years before we started exporting whisky? Or that haggis originates from the Vikings? Do you have a passion and enthusiasm for history and meeting new people? Would you love it even more if you had the chance to create connections over local...

  • Events & Tours Administrative Assistant

    2 weeks ago

    Glasgow, United Kingdom Celtic Football Club Full time

    **Key accountabilities will include**: Your responsibilities will vary significantly week to week in line with Club and department requirements - but here’s a flavour of what you can expect: - Act as the first point of contact for all customer enquiries for Celtic Park Events. - Undertake the complete processing of events, tours and restaurant booking...