Tour Leader Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

At Grand Circle Travel and Overseas Adventure Travel, we are dedicated to transforming the lives of our travelers, employees, and communities. As the leading U.S. marketer of international travel for individuals aged 50 and above, we have catered to over 1 million travelers since our establishment in 1958.



We are currently seeking a Trip Leader Training Manager to join our quality-driven team based in Glasgow.

Job Description:

  • Hiring and training Trip Leaders to conduct detailed tours of Great Britain.
  • Coaching Trip Leaders on tour excellence and surpassing traveler expectations.
  • Implementing Trip Leader performance management strategies to ensure adherence to company standards and achievement of excellence objectives.
  • Building and organizing a high-performing team of Trip Leaders that reflect our company culture, values, and team cohesion.
  • Maintaining relationships with Trip Leaders and vendors.
  • Addressing quality issues based on traveler and Trip Leader feedback.
  • Supporting trip organization and enhancement.
  • Providing reports to the head office on key performance indicators.
  • Being available to work on the field and occasionally travel with Trip Leaders and groups for training and coaching.
  • Interacting effectively with travelers on location to assist Trip Leaders and gather real-time feedback.
  • Demonstrating the ability to drive performance in a dynamic environment and handle pressure.
  • Providing 24/7 emergency support and resolving operational/customer issues (approximately one week every six weeks).
  • While standard office hours are 9am-5pm, flexibility outside of these hours may be required during the operational season (Apr-Oct).


Benefits:
  • Competitive salary package.
  • Performance-based incentive bonus.
  • Merit increase linked to performance.
  • Vacation days and Personal days.
  • Reimbursement for Public Transport.
  • Opportunities for personal and professional growth.
  • Milestone bonus and travel certificate every 5th anniversary of employment at GCC.
  • Exclusive deals on global GC Tour packages at discounted rates.
  • Referral bonus.
  • On-site comprehensive training program.
  • Distinct corporate culture emphasizing team building, community engagement, and corporate events.
  • Chance to work within an international team and engage with colleagues worldwide.
  • Excellent prospects to acquire knowledge about various facets of the travel industry and advance professionally.


Requirements for the ideal candidate:
  • Thorough knowledge of the UK.
  • Capability to collaborate within a team environment.
  • Strong training and coaching abilities.
  • Experience in Performance Management.
  • Demonstrated effective management of travel industry operations and staff.
  • Outstanding interpersonal, communication, and problems solving skills.
  • Fluency in written and spoken English.
  • Proficiency in Microsoft Word and Excel.


As a company, we seek individuals who embody our core values. For more information, visit our website.



Company Values | O.A.T.


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