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Scheduling Coordinator/ Customer Service Assistant
2 months ago
Morden, Surrey, SM4 4LPnEmployment basis:
Permanent
Hours of work:
Your normal hours of work are 7.30am to 4.30pm, Monday to Friday. These normal hours of work may be varied to meet the needs of the Company.
Summary of Position:
Support and Management of Field Service Technicians including scheduling visits with clients, processing paperwork, client follow up and interaction with internal staff/management to maximise daily targets and outcomes.
Job Role Description/ Primary Responsibilities:nAllocation/scheduling of service visits for a team of field-based Technicians.nDaily planning of Technician workload, ensuring that all customer visits are accurately scheduled in and confirmed in a timely manner.nCoordinate with Technicians to ensure timely completion of scheduled client visits and address any scheduling conflicts.nAnswer inbound calls from Technicians/ customer related service enquiries.nObtaining full Addresses, contact names, parking details from customers prior to Technicians attendance.nServe as a point of contact for customers regarding their service visits, addressing enquiries, and providing updates on job status.nCoordinate with customers to schedule appointments and ensure their satisfaction with our services.nReactive coordination of technicians when needed for immediate attendance such as emergency call outs.nElectronic filing and logging of location schedules from Technicians following site visits.nLiaise with subcontractors and suppliers to ensure timely delivery of materials and services.nInteract to all customers/engineers whether on the telephone or via email in a professional and friendly manner at all times.nPrioritise the workload to ensure agreed customer expectations are met ensuring high standards of customer satisfaction.nProvide general administrative support to ensure efficient operations within the office.nAnswer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner.nProvision of support for the sales teams so they are able to concentrate on proactive selling.
Qualities required;nInterpersonal skills ability to communicate at all levels and backgrounds and understand concerns, feelings and reactions of othersnPlanning and organizing self to accomplish specific goalsnProblem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situationnStrong Team player willing to participate as a full membernStrong organisational skillsnExcellent communication skillsnAttention to detailnProficiency in basic computer skills including Word, Excel & Outlook
Benefits:nEstablished family business since 1967nBonus scheme availablenCore focused office team of 10+ personsnOn-site ParkingnHoliday allowance of 20 days per annum plus Bank Holidays
This job description reflects the main functions of the role but from time to time the company may assign or reassign duties and responsibilities to meet the needs of the business.