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Customer Engagement Representative
2 months ago
Are you skilled in delivering outstanding customer support and possess a solid background in administrative tasks? Would you like to contribute to a mission aimed at reducing waste and promoting sustainability?
Joining SUEZ means stepping into a role that goes beyond the ordinary. Your contributions will play a vital part in providing innovative and eco-friendly solutions in the fields of water and waste management. This position offers not only excitement but also a wealth of opportunities for both professional and personal growth.
Role Overview:
- Location: Morden
- Salary: £29,386.99 per annum
- Work Schedule: 40 hours per week, Monday to Friday, 8:30 am to 5:00 pm
- Additional Benefits from SUEZ
- Internally referred to as Customer Relations Officer
Key Responsibilities:
As a Customer Service Advisor, your primary role will be to assist the Regional Customer Hub in delivering exceptional service to our valued clients.
This includes onboarding new clients and serving as the initial point of contact via phone and email, addressing general inquiries, resolving issues, and conducting account reviews as necessary.
Our goal is to ensure the highest level of satisfaction for all customers, keeping them informed, engaged, and fostering proactive relationships.
Required Qualifications:
- Previous experience in administration, with a proven ability to maintain positive customer interactions while managing expectations
- Promptly resolving customer issues while actively promoting loyalty through account assessments and retention of existing clients
- A collaborative team player, adaptable and willing to support colleagues as needed
About Us:
We value our employees and recognize their contributions through various development opportunities, comprehensive benefits, and rewards that reflect their dedication. In a welcoming and supportive environment, you will be encouraged to grow and play a significant role in shaping a sustainable future for all.
