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Service Administrator, Family Network Pilot
3 months ago
The role of the Service Administrator, Family Network pilot (FNP) is to manage the organisation, booking, data collection and minuting of FNP Conferences and provide essential organisational and administrative support to the day to day running of the Family Network Pilot to ensure successful delivery and monitoring of the project plan and objectives, as per DfE requirements.
Responsibilities
To be proactive as the first line of contact for resolving queries in relation to the work of the service, administrative procedures, ensuring that procedures are complied with.
Undertake customer service functions, including call
Record minutes of complex multiagency meetings to an agreed minimum standard ensuring accuracy and high-quality presentation incorporating standard service templates as appropriate.
Produce reports including statistical information and data and presentations incorporating the use of Microsoft Office programs such as Power point and Word for the Operations Team Manager or other service as agreed.
Take initiative in organising conferences and other related meetings
To manage, input, update and retrieve information regarding conferences held on internal data systems including Mosaic (child electronic record)
To manage invitations and data collections systems and prepare an accurate and comprehensive record of conference proceedings and plans
Following each FNP conference to agree final drafts of documentation with the FGC Coordinator and distribute information to conference attendees and other agreed parties in line with Information Governance Procedures.
Requirements
Experience in an administrative position within a customer facing
Experience working in a housing association or council is ESSENTIAL FOR THIS POSITION
Experience of recording minutes at complex meetings.
Experience of collecting and recording statistical data
The ability to type accurately to a minimum of 50 wpm
Contract
Initial 3 to 6 month ongoing contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 5pm (Hybrid - days in office to be decided)
If you are interested in this position AND meet the requirements, APPLY NOW
