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Office Administrator

3 months ago

Macclesfield, United Kingdom Genesis Recruitment Group Full time

Job Opportunity: Administrative Assistant


Are you an organised, tech-savvy individual with a passion for customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to excel? If so, we have the perfect opportunity for you


About Our Client: Our client is a leading IT support and managed services business based in Macclesfield. They pride themselves on delivering exceptional service to their clients, ensuring seamless IT operations and top-notch customer support. As their trusted recruitment partner, we are excited to help them find an outstanding Administrative Assistant to join their dedicated team.


Position: Administrative Assistant Location: Macclesfield Salary: Up to £25,000 basic


Roles & Responsibilities:

  • Billing and Administrative Support: Assist the Sales Team with billing runs and associated administrative tasks, ensuring accuracy and timeliness in all financial operations.
  • Support Team Assistance: Provide essential admin support to the Support Team, helping them maintain efficiency and focus on delivering excellent IT services.
  • CRM Management: Take charge of CRM administration, ensuring all client information is up-to-date and accurately maintained.
  • Sales and Shipping Administration: Handle administrative tasks related to sales and shipping, coordinating with various departments to ensure smooth operations.
  • Client Communication: Answer incoming phone calls with professionalism and courtesy, directing inquiries to the appropriate team members.
  • Training Coordination: Arrange and coordinate system training sessions for clients, ensuring they have the knowledge and tools needed to succeed.


Required Skills:

  • Customer Service Experience: Previous experience in a customer service role is essential, demonstrating your ability to manage customer relationships effectively.
  • Service Delivery Knowledge: Familiarity with service delivery processes and a strong commitment to enhancing customer experiences.
  • IT Proficiency: Proficiency in CRM systems and general IT skills, enabling you to handle administrative tasks efficiently and support the team effectively.
  • Interpersonal Skills: Strong interpersonal skills for engaging with clients and team members, ensuring clear communication and a positive customer experience.
  • Organisational Abilities: Excellent organisational skills, allowing you to manage multiple tasks and prioritise effectively in a fast-paced environment.


Core Value Alignment:

Our client lives by their core values, and they seek a candidate who embodies the following:

  • Friendly: A positive attitude and approachable demeanor, fostering a welcoming environment for clients and colleagues.
  • Outstanding: A commitment to excellence, always striving to deliver the best possible service.
  • Conscientious: Attention to detail and a diligent work ethic, ensuring tasks are completed accurately and efficiently.
  • Unrivalled: A passion for being the best, continuously seeking to improve and innovate.
  • Supportive: A team player who is always willing to lend a hand and support colleagues in achieving common goals.


If you are a motivated individual with the skills and values outlined above, we would love to hear from you. Join our client's dynamic team and play a crucial role in delivering exceptional IT support and services.


Apply Now: Click apply and one of our consultants will be in touch


Don't miss this opportunity to advance your career with a leading IT support company in Macclesfield. Apply today and become a valued member of their team